Kwon Thai massage — Local services in Whau

I’m writing this with complete honesty, because while I could easily pretend everything was fine and move on, that wouldn’t be fair to myself or to your business. I want to give you a clear picture of what really happened during our recent visit — because experiences like these matter, especially when couples come in expecting to relax and reconnect, not walk away more stressed than they arrived.

To start with the positive: my massage, in isolation, was technically fine. The therapist did a decent job, and on any other day, that might have been enough. But when I say the overall experience was a disaster, I mean it in every sense.

My wife and I had come in for a massage together — looking forward to a calming, shared experience. Instead, we walked out frustrated, emotionally drained, and having argued over the smallest things. That may not sound like something directly caused by your center, but let me be crystal clear: the energy, the vibe, the lack of warmth or thoughtfulness in how the session was delivered — all of that played a part in setting us off.

There was no sense of coordination between therapists. It felt like two completely different, disconnected experiences were happening in the same room. My wife’s therapist was inattentive and disengaged, barely going through the motions. She felt like she was being massaged by someone who didn’t want to be there, who had no interest in providing comfort or care. That naturally left her annoyed and on edge.

So here I was — halfway enjoying my massage, while watching my wife grow more and more frustrated beside me. When you book a couples massage, it’s not just about the physical touch — it’s about the atmosphere, the harmony, the emotional reset that you're both hoping for. Instead, we ended up bickering the whole way home because of how differently we experienced the session. That may sound like a personal issue, but the reality is, it was triggered by how poor the shared environment was.

The entire thing was emotionally taxing and honestly the opposite of what a massage is supposed to be. If your team is burnt out or not in the mood, maybe don’t take on couple’s sessions that require a lot more care and synchronization. Because at the end of the day, we didn’t just waste our money — we paid for an experience that soured our weekend and left us both with a bitter taste.

I sincerely hope you reflect on this and take it seriously. Because people come in not just for a service, but for peace. And walking out with more stress than you walked in with is...

This is ME ANJUM … I recently had the most amazing experience at this place for massages ..the moment I walked in, I was welcomed with a warm and inviting atmosphere that immediately put me at ease. The staff was incredibly friendly and attentive, ensuring that my comfort and well-being were their top priorities. The massage itself was nothing short of fantastic. My therapist was highly skilled and knowledgeable, and it was evident that they had a deep understanding of the human body and its intricacies. They took the time to listen to my specific concerns and tailored the session to address my needs. The level of professionalism and expertise It was truly impressive. I have been using this place last 4 years now … Throughout the session, I felt all my stress and tension melting away. The therapist used a perfect combination of techniques to work on my problem areas, and I left feeling rejuvenated and relaxed. I've had my fair share of massags, one was ceptional in it effectivenessIcan't recommend ] enough. Whether you're seeking relief from physical discomfort or simply looking to unwind and pamper yourself, this place is a hidden gem. It's evident that the team here is dedicated to providing top-notch therapeutic massages, and I will definitely be returning for more sessions in the future. Thank you for the exceptional...

I wanted to share feedback about my recent visit, and I’m not going to sugarcoat it — the experience was incredibly disappointing.

My therapist name was Tiva.From the moment the session began, it was clear that the therapist was completely disinterested. There was no energy, no engagement, and frankly, it felt like they didn’t want to be there. The massage itself was lifeless — more like someone going through the motions because they had to, not because they cared about delivering a quality experience. I came in expecting relaxation and relief, but left feeling more frustrated than when I arrived.

I’m not sure what was going on with the therapist — whether they were tired, distracted, or simply not in the mood to work — but it showed. At the very least, I expected professionalism and a baseline level of attentiveness, which was absolutely missing.

This is not the standard I expect from a professional massage center, and I certainly won’t be recommending your services to anyone unless this is addressed. I hope this feedback is taken seriously, because no customer should leave a massage feeling worse than when...