Temptation Jewellery — Local services in Arona

Honest review: Sad & disappointed I had my engagement ring resized at this store. When I received it back, the engraving on the inside was completely gone. No one had informed me that resizing could affect the engraving, and I was never asked if the ring had one to begin with. I was very sad, as this engraving had great personal meaning to me.

When I addressed this, the person in the store blamed us for not mentioning the engraving, which I found very unprofessional. If your job is to resize rings, it should be standard practice to check for engravings before making alterations.

They offered to re-engrave the ring, but only had one font option (capital letters), and since my fiancé had his ring engraved at the same place and it wasn’t done correctly, I didn’t feel confident letting them handle mine again. The trust was already broken.

They did give us a bottle of wine, which was a kind gesture, but what I really wanted was the possibility to restore my ring elsewhere, covered by them. Accidents happen and that’s okay, but not taking full responsibility for the damage caused is unacceptable.

I left the store feeling deeply disappointed and with a ring that felt less special than before, and now I have to pay to fix something they destroyed. I don’t want anyone else to go through the same experience, which is why I’m...

EDIT:

I have revised my initial review from 5/5 to 2/5.

While my first experience at your store was excellent, my second visit was highly disappointing. The staff at the desk this time were different, and their attitude was far from welcoming or professional.

I visited to purchase a new strap for another watch. When I bought the original watch during my first visit, I was informed that it would be possible to order the specific strap I wanted, as you are official Seiko dealers. However, the staff member I dealt with on my second visit showed me low-quality, non-genuine straps and claimed he couldn’t order an official Seiko strap. He even suggested that the strap on my current watch wasn’t official—ironic, since I had purchased that very watch from your store just a few months ago. Once I pointed this out, he had no response.

In the end, I went to another well-known shop in Las Américas, where the staff were incredibly friendly. They quickly contacted the appropriate person to order the strap I wanted, and I also ended up purchasing a beautiful Tissot PRX Powermatic 80 at the same time.

In short, your store lost out on a sale of around €800 today due to the unprofessional and unwelcoming attitude of your staff.

Sorry but I...

I recently visited Gems jewelers while on holiday in Tenerife and purchased a stainless steel necklace from the Lotus brand. Unfortunately, after some comparison with nearby shops and even checking online, I discovered that I had been charged €20 more than what the same product costs elsewhere.

While the necklace itself is fine, I felt that this significant price difference was unfair and disappointing. It's always frustrating to find out that you've overpaid for something, especially when it's easily available for a better price just a short distance away.

If you're shopping in Tenerife, I recommend checking prices in nearby stores or online before making a purchase here. While the shop may have a decent selection, they seem to mark up their prices unfairly compared to competitors. Be cautious to...