Benidorm Watch Repair Center - Reparació de rellotges — Local services in Benidorm

I came to Benidorm specifically to visit this shop. I wanted to look at their watch selection and also change the bracelet on my own watch. I chose a bracelet and was told it would take at least 30 minutes.

When I came back, they only started working on it once they saw me, which I understand may be due to how busy the shop was.

After receiving the bracelet, I checked the fit and noticed that the clasp was not closing smoothly. It felt loose and required extra effort to close, which makes it uncomfortable for daily use. Considering the bracelet was quite expensive compared to others, this was disappointing.

For me, the main issue was not the bracelet itself — sometimes products simply don’t meet expectations, and that can happen. The real problem was the owner’s response. Instead of addressing my concern, he refused to take a closer look, saying he “didn’t have time for that.” He also remarked that he could show me “20 Rolex watches with the same clasp mechanism” and told me he didn’t know what I wanted.

I explained that I understood how the clasp should work and that this one was not functioning smoothly, but instead of trying to resolve the issue, he began re-attaching my original bracelet, saying I could come back tomorrow if I wanted.

I then tried another bracelet, but it looked far too big for my watch, so I decided to keep my own bracelet. Unfortunately, when it was re-attached, it was fitted the wrong way. I had to go back and ask for it to be corrected. The watchmaker did fix it, but handed it back with a sarcastic smirk.

I understand this shop is very busy, but unfortunately that seems to come at the cost of quality...

I came to Benidorm in September and whilst I was there I went into the watch repair centre to have a watch repaired. The Gentleman that served me was extremely knowledgeable and helpful. Unfortunately the spare part that was needed had to be ordered due to it being a special part. ie complete internal workings. As we were leaving Benidorm before the spare part arrived at the shop Mike arranged to have it posted to us in Britain ( that’s what you call fabulous service ).The cost to have this repaired in England would have been astronomical compared to the 80 euros that it cost in Benidorm. The price quoted was to have the watch repaired and also recorded delivery. A bargain. The Gentleman was very helpful and extremely polite. I would definitely recommend this nice...

Absolutely incredible service. I took my citizen eco drive to Benidorm watch repair yesterday after noticing water inside the face of the watch. I was in two minds whether to take it in for repair as I didn't know how good they were or how much it would be, not forgetting they would be no comeback if the watch stopped working once back in UK. I was told the repair would be free and to come back in an hour. I came to collect it and the watch looked brand new and was crystal clear inside the face. No push to get money out of me or tips, just a real friendly polite profesional service. Would certainly go back to these. Also, no need to speak bad Spanish as they are English! Thanks again Benidorm Watch...