Mimma Gallery — Local services in Finestrat

Disappointing Experience – Poor Quality and Lack of Accountability

We bought a sofa from Mimma Gallery that started to fall apart after just two years. The fabric tore at the seams, and the structure became noticeably saggy — very disappointing given the price and the promise of quality.

When we contacted the store under the warranty, they initially agreed to take it in for repair or reupholstering and told us it would be returned within three months. After four months with no sofa, they suddenly refused to honour the warranty, claiming there was pet hair and minor staining — something they now consider “misuse.”

This feels completely unfair, especially since we purchased a pet-resistant fabric, and our original complaint had nothing to do with wear and tear — it was about the construction failing at the seams. Meanwhile, they’ve kept the sofa for over four months, and we have no idea what condition it’s in now.

Overall, the customer service has been unprofessional and unhelpful.

Would not recommend Mimma Gallery — poor product quality and no responsibility once they...

BE CAREFUL CUSTOMERS

QUALITY OF PRODUCTS IS NOT AS ADVERTISED. THE LEGS OF OUR SOFA BECAME RUSTY VERY FAST ON “STAINLESS STEEL”. BIG SURPRISE WHEN WE DID THE REPORT BECAUSE OF THE ANSWER COMING FROM MIMMA GALLERY: “” THE RUST IS DUE INCORRECT CLEANING PRODUCTS “” WE HAD ONLY USE DRY CLOTH FOR METAL CLEANING. HOW DO THEY KNOW AND HOW CAN THEY GET THAT CONCLUSION WITHOUT EVEN SEEING THE PRODUCT. THE ISSUE IS NOT COVERED BY GUARANTEE

THE CONCLUSION IS ONLY ONE ……… THEY DONT HAVE ANY INTENTION TO BE RESPONSIBLE FOR THIS ISSUE THAT IS CLEARLY POOR QUALITY PRODUCT.

BE CAREFUL...

From the moment we stepped into Mimma Gallery Benidorm we recieved a wonderful experience from Veronica ! The Gallery looked beautiful with lots of ideas to choose from ! Veronica made our experience delightful..from choosing the right sofa for us to aftersales ! Veronica kept us up to date on the progress of our sofa ..dealt with an issue professionally & quickly ,she always had a smile ! A wonderful experience from start to finish ! ..we recommend you speak to Veronica !!for best service & care ! We are delighted with our...