Turrones Artesanos — Local services in Toledo

For all English speakers and non-native Spanish learners, be warned about the passive aggressive, rudeness and unhinged behaviour you might experience from this store’s worker. I am posting my experience in English and in Spanish:

I visited this store today and experienced rude and disturbing behavior from a staff. The employee with glasses spoke English to me, but I did not initiate nor spoke English and I spoke in Spanish and I said, “Can we speak Spanish?” The person said he didn’t speak any Spanish and then I asked him what language he spoke; he replied that he only spoke English. I apologized and so I continued to look around and choose my item. I then heard him speak Spanish to all the customers coming in, very fluently. When I got to the checkout to pay, he continued to speak in English. I gave him a €50 note and he said I couldn’t change it, so I gave him coins. At that point, I took out all the coins I had and counted them, as I was out of €1 and €2 coins, and was rushing me to leave. And he continued to speak in English, wishing me to meet again. I felt very uncomfortable by this behavior. Is this how people behave in Toledo? Rushing around and dismissing people’s abilities? It was the most humiliating experience I have ever had and made me question my ability to speak. He also spoke with a Native American accent, but the words and phrases he used seemed intense and inappropriate when speaking to someone you don’t normally know. The store needs to train its employees on how to be effective in service and not be rude and passive aggressive and to treat everyone with decency and understanding. I left the city with a bad perception and I would not recommend and hope anyone avoids this store. Disgusting!

Spanish Visité esta tienda y experimenté algo inquietante y maleducado por un empleado. El empleado con gafas hablaba inglés, pero no lo pedí hablar inglés, y intentó hablar en español y le dije: "¿Podemos hablar español?" La persona dijo que no hablaba español y luego le preguntó qué idioma hablaba; respondió que solo hablaba inglés. Me disculpé y seguí mirando y eligiendo mi artículo. Luego lo escuché hablar en español a todos los clientes que entraban, con mucha fluidez. Cuando llegué a la caja para pagar, continuó hablando en inglés. Le di un billete de 50 € y me dijo que no podía cambiarlo, así que le di monedas. En ese momento, saqué todas las monedas que tenía y las conté, ya que me había quedado sin monedas de 1 € y 2 €, y me estaba apurando para que me fuera. Y continuó hablando en inglés, deseándome que volviéramos a encontrarnos. Me sentí muy incómoda por este comportamiento. ¿Así es como se comporta la gente en Toledo? ¿Apresurándose y desestimando las habilidades de las personas? Fue la experiencia más humillante que he tenido y me hizo cuestionar mi capacidad para hablar. También hablaba con acento nativo americano, pero las palabras y frases que utilizó parecían intensas e inapropiadas cuando se habla con alguien que no se conoce normalmente. La tienda necesita capacitar a sus empleados sobre cómo ser eficaces en el servicio y no ser groseros y pasivo-agresivamente a los clientes. Es triste que una turista cómo yo que quieres respetar por hablando en español experimenta experiencia cómo ese. Salí la ciudad con mal sentimiento y no voy a recommender la tienda espero que alguien vaya...

During our trip to Toledo, we visited this place as a family. The gentleman working there was very friendly and helpful. He said he was German, and we liked that he spoke Turkish with us. The marzipans were quite delicious — we bought chocolate-covered marzipan, sugar-free almond paste, and caramel almond paste. This will be one of the first places we stop by again when we...

Warning .. you will buy much more then what you’ve intended to buy in the first place .. and all that walking to reach to it will not burn the calories .. hard to see a shop making the product in-front of you and not pay more for the show.. buy more gift bags, some will not reach its...