GLOBUS — Local services in Bern

Edit: after I posted this bad review my husband told me that Globus had contacted him a couple of hours before I wrote my post. It does not change the fact that they gave us the run around for 3 months on a purchase that was with-in the 2-year warranty window. They have horrible customer service and shoppers should be aware of that.

I purchased a 150 franc Le Creuset tea kettle from Globus online last year. In April this year the paint started to chip off on the inside and the outside. I had my husband take it in because he’s Swiss and speaks the dialect. They told him they would have to send it in to be inspected and they would email us when they had an answer. That was on May 24th, 3 months ago. They never emailed us so I had my husband call them, he had to call many times until he finally reached someone who knew what was going on. 3 weeks ago he spoke to a woman who told him that Le Creuset found the kettle to be defective and they replaced it with a new one, but it was black, not red. So they had to send it back to them. No one ever wrote to us to tell us what was going on. Now, almost a month after my husband called we still do not have any feedback and we still do not have our tea kettle. Globus should have replaced it on the spot or refunded our money, I would have even accepted a store credit. It was with-in the 2 year warranty time period and we had the receipt. Instead they have given us the run around and made us waste our time trying to figure out what is going on. They portray themselves as a high-end department store but you can get better customer service from an Otto's than you can with Globus! Don’t shop with them if you care about being treated fairly and with respect!

Ich habe letztes Jahr online bei Globus einen Le Creuset-Teekessel für 150 Franken gekauft. Im April dieses Jahres begann die Farbe innen und außen abzublättern. Ich ließ meinen Mann den Kessel vorbeibringen, weil er Schweizer ist und Schweizer Dialekt spricht. Sie sagten ihm, sie müssten ihn zur Überprüfung einschicken und würden uns eine E-Mail schicken, sobald sie eine Antwort hätten. Das war am 24. Mai, vor drei Monaten. Sie haben uns nie eine E-Mail geschickt, also ließ ich meinen Mann dort anrufen. Er musste viele Male anrufen, bis er endlich jemanden erreichte, der wusste, was los war. Vor drei Wochen sprach er mit einer Frau, die ihm sagte, Le Creuset habe den Kessel für defekt befunden und ihn durch einen neuen ersetzt, der aber schwarz und nicht rot sei. Also mussten sie ihn zurückschicken. Niemand hat uns je geschrieben, um uns mitzuteilen, was los war. Jetzt, fast einen Monat nach dem Anruf meines Mannes, haben wir immer noch keine Rückmeldung und unseren Teekessel immer noch nicht. Globus hätte ihn sofort ersetzen oder uns unser Geld zurückerstatten sollen, ich hätte sogar eine Gutschrift akzeptiert. Es war noch innerhalb der zweijährigen Garantiezeit und wir hatten den Kassenbon. Stattdessen haben sie uns hingehalten und unsere Zeit damit verschwendet, herauszufinden, was los ist. Sie präsentieren sich als Luxuskaufhaus, aber bei Otto's bekommt man besseren Kundenservice als bei Globus! Kaufen Sie nicht bei ihnen ein, wenn Ihnen faire und respektvolle Behandlung...

I'll start by confessing that I haven't checked the upper floors of GLOBUS in detail. To my knowledge, they sell some pretty high quality goods. This is my deduction from a cursory glance of their stock.

Now, if you've read any of my other reviews, you'll know I'm all about food.

The lower floor of GLOBUS houses their delicacy section. It's one of the best places in town to fill your delicacy needs. Their sauces are amazing. Their tea and coffee section has amazing variety. You can buy premium fresh cheese of any kind. There's an entire section dedicated to asian products. A massive alcoholic beaverages section. Their premium chocolate selection is also on point and there are many more sundries I'm skipping because I'd be here all day if I'd list them.

Of course you're gonna pay a bit of a premium. But do ckeck GLOBUS out if there's anything you'd...

Had a terrible experience at the Dior counter. I came in for three products, but Mrs. Lindegger had to open every box instead of just reading the labels which made the whole process longer than it needed to be. Very odd to be so unfamiliar of your station. It was very frustrating yet I kept calm and stayed polite as I hoped to just pay and leave soon. The checkout was even worse, cold and rude, as if my purchase was an inconvenience to her. Definitely not the service I expect from Dior or Globus. They are under new management, hope they will restaff soon too because if this is how they treat paying customers, I’ll be taking my...