Firstbahn AG — Local services in Grindelwald

Firstbahn: A Smooth Ride to Alpine Adventure

The Firstbahn gondola in Grindelwald is more than just a mode of transportation—it’s the gateway to some of the most spectacular alpine adventures in Switzerland. From the moment you step into the station, you’re met with efficient service, friendly staff, and a seamless experience that sets the tone for an unforgettable day in the mountains.

Customer service at Firstbahn is top-notch. Staff are welcoming, helpful, and always ready to answer questions, whether you need guidance on ticket options, activity recommendations, or just a quick tip on where to find the best views. Even during peak ski season, the lines move quickly, ensuring that you spend less time waiting and more time exploring.

The ride itself is quick, comfortable, and incredibly scenic. In just about 25 minutes, the gondola whisks you from the charming village of Grindelwald to the breathtaking heights of First, all while treating you to stunning panoramic views of the Bernese Alps. Towering peaks, snow-draped forests, and deep valleys unfold beneath you, making it hard to decide whether to snap endless photos or simply soak it all in.

Upon arrival at the summit, the adventure truly begins. Whether you're here for skiing, snowboarding, hiking, or adrenaline-fueled thrills like the First Flyer zip line and First Glider, this lift delivers you straight to the action. Even if you’re just looking to relax, the First Cliff Walk and the sun-drenched terraces of mountain restaurants provide the perfect spots to take in the jaw-dropping scenery.

With its efficient operation, friendly staff, and breathtaking views, Firstbahn is an essential part of the Grindelwald experience. Whether you’re a thrill-seeker or simply here to enjoy the alpine beauty, this gondola ride is the perfect start to an unforgettable day in...

Very rude staff!!!!!

We tried to buy the tickets for cable car and mountain activities there. Tried to figure out how to buy and what kind of tickets to buy. The lady was so in patient with our questions. “Do you understand?!!” When we questioned about her attitude, she was so angry and slammed her information card and closed the window in front of my kid. Then second staff came, I was about to explain what happened. His first response is, do you want to buy the tickets or I go? I don’t want to ruin the whole experience. So I bought the tickets. It turns out that he sold the wrong tickets to us. After I finished the activities, the third staff gave me some refunds because I insisted that they were wrong about the tickets and proved that.

Very disappointing about the experience of the staff!!! Strongly recommend you ask clearly what tickets you buy. Don’t be scammed!!!

BTW： The whole conversation I started with “ Good Morning”, and no polite response at all....

This is the most beautiful place I’ve ever been. I bought tickets online and it saved time since there was a long line to buy tickets at the desk. Go to the entrance on the right and scan your online ticket and hop onto the cable car. Very easy and fast. Check times for when the first and last cable car runs because it changes with the seasons. The cliff walk is a one way that just goes to the other side of the restaurant building. Adi’s Skibar on the Bachalpsee trail has really good goulash soup (cash only, accepts Euro/franc). The Bachalpsee lake trail was quite difficult for me with the snow and we realized we wouldn’t make it there and back in time for our train home. You need more than 2 hours to hike there and back. Gorgeous views from the rocks by Adi’s...