Grindelwald Tourismus — Attraction in Grindelwald

For an information stop, it was difficult to GET information from the assistant working at the desk. Short yes/no answers were most of the replies to my questions with very little detail to help me understand the area. This was a big disappointment to my expectations built from many other mountain village visits where information desks were welcoming and happy to give tips and share details. This assistant practically told me I was crazy to think my family could ride bikes here. After many questions to try to get more information, the assistant finally informed me that someone would be available in the mornings who would be more familiar with...

Unfortunately, I had a very disappointing experience due to incorrect information given by Monique at the tourist info desk. I was told there’s a sawmill at Grosse Scheidegg, but after spending 27 francs and a good part of my morning getting there, I found out it simply doesn’t exist. The actual sawmill is at Schwarzwaldalp and only opens at 9:30 AM.

When I returned to let her know, her response was a dismissive “so what.” For someone in an information role, that kind of attitude is unacceptable. Travelers rely on accurate guidance — not careless guesses or indifference. This cost me time, money, and trust in the...

I think I dealt with the same woman a few weeks ago. She was SO over her job, bored of it, and was talking in German to her coworker under her breathe. I get it-dealing with the public (and annoying tourists at that!) can be tedious, but if you can't exhibit a modicum of professionalism perhaps it's time to consider another job. Having said that, every other person we dealt with at various tourism offices around Switzerland were amazing and SO helpful, including another person at the...