Embassy of Nepal — Local services in Abu Dhabi

I am writing to share my recent experience during a visit to our embassy in Abu Dhabi, which, unfortunately, was very disappointing. I went there to have my documents attested and, although I fully understand and respect the procedures in place, the treatment of visitors particularly at the door and reception desk was extremely unwelcoming.

While I personally knew what I needed to do and whom I needed to meet, many of the other visitors were visibly confused, anxious, and unsure of how to proceed. This seemed to stem largely from the rude and dismissive behavior of the front-desk staff. Their communication was limited to a few unclear words, leaving people frustrated and lost, wasting a lot of time and energy.

One issue that stood out to me was that payments were only accepted in cash. I was genuinely surprised and disheartened to learn that, as a Nepalese citizen, our embassy still does not accept card payments in 2025. While I understand there might be limitations, the bigger concern was the unhelpful attitude of the staff. I was told I had to pay 250 AED for my attestation, while the actual charge turned out to be 150 AED. I only had 200 AED with me, so I had to rush out to find an ATM, which was stressful and unnecessary.

When I finally returned with the cash, the correct fee of 150 AED was taken. Experiences like this only highlight the need for greater clarity, transparency, and courtesy in service delivery. When I mentioned the situation to an official in Room No.7, I was told that the staff is overwhelmed, dealing with over 300 people a day. While I understand the pressure, I work in an organization where I manage interactions with over 1,200 people daily and still, we prioritize respectful and professional communication.

My sincere request is that the reception staff be given proper customer service training. Every visitor who comes to the embassy deserves to be treated with dignity and respect. We come for assistance not to be made to feel like a burden.

I genuinely hope this feedback is taken seriously and leads to improvements in the way the embassy engages with...

The worst service ever i had done my biometric in sep 2 2024 and they told me that passport will come within a month and i ask about urgent system they said there is no any urgent or emergency system but in my case i need my passport urgently because my visa already cancelled and i m in Grace period but i had tried alot to collect my passport as soon as possible but there is no any urgent way the people of Embassy they don’t have system as other countries urgent why …now in this case my grace period is also Finish and now i m in Violation who is responsible Nepal embassy will be responsible for this why they don’t have any urgent system and once they told me the day we done biometric that same day of next month we will get passport but didn’t get please Government of nepal fixed this issue who need a Urgent passport make ur Fee little up and do it for urgent needed person its not really Good some people they are in visa cancellation status they don’t have time do for them atleast your system is really bad … and some other documents control agency they don’t care also atleast they also have to Manage the System of urgent needed person they only saying that we need to Go embassy as our Application appointment date some people they need urgent so this problem have to Fixed as soon as Possible now my employer is filled complain to me who is the responsible it’s our Government responsible that they can’t help there residence it’s so shame please solve the issue of Nepali citizens the embassy is not for creating problems embassies duty is solve the problem of their citizens … I m so disappointed and embarrassed with your system because of your system My carrier is finished… and i saw embassy always closed in any festival or functions why did you people off ?? not getting salaries ?? we are dying here in this hot weather without any festival far away from Family when you people have understand atleast do your duty well this is not a Good manners i m so fraustrated with...

Feedback on Poor Service and Lack of Guidance at the Nepal Embassy

Dear Sir/Madam,

I recently visited the Nepal Embassy regarding the attestation of a letter. As someone unfamiliar with the process, I had expected some guidance or assistance from the staff. Unfortunately, my experience was disappointing and unnecessarily stressful due to the absence of clear instructions and support.

Even for an educated individual like myself, the process was confusing. I can only imagine how much more difficult it must be for others who may not have the means or knowledge to navigate such procedures on their own.

The embassy staff are entrusted with the responsibility of serving the public, and I believe it is essential that they fulfill this duty with respect, patience, and professionalism. If any staff members are unwilling or unhappy in their roles, it is their choice to seek alternative employment. Public service requires a commitment to supporting and guiding the people who seek assistance.

Unfortunately, the behavior and attitude I encountered were far from what one should expect in such an institution. I left feeling stressed, disappointed, and disrespected.

I sincerely hope the Nepal Embassy will take this feedback seriously and work towards improving both the clarity of its processes and the attitude of its staff.

Thank you for your attention to...