Everest Yacht Charter — Local services in Dubai

On i January 2025, after a magnificent night of celebrations bringing in the New Year from our 49th Floor Apartment in the Marriot Harbour Hotel & Suites, we enjoyed breakfast and set off early to hire a boat to undertake a 4 hour JBR Harbour trip for the 8 of us. Our son Chris negotiated a deal to hire Boat DT 1955 with a female representative of Everest Yacht Charter. The agreed price for a 4 hour round trip was paid by credit card & time set for sail. This was all settled when we were approached by another female person who was senior in rank and alleged to be the wife of the owner of the company. She was very unprofessional in her dealings with us & very unfriendly. She cancelled the boat we had booked & wanted to replace it with another of her choice. Mind you the deal had been sealed with the acceptance of full payment by one of the company's representative. We declaimed her offer to replace the boat & requested for a full on the spot refund, so we could proceed to another company. This proved to be a difficult task for her and her unprofessional service came to light. She removed herself for the scene & returned to her safety in the marina. We repeatedly requested for our refund and several messages were sent to her by other employees present at the scene. We threatened to call the police to deal with the matter, if it was not resolved soon, as we had to charter another boat for our day out. After an eternity she sent another employee with the refund notice but she did not attend herself. This was unreal and beyond belief and spoke very poorly of the way this business is being managed. The female employee who dealt with our booking was polite, professional & apologetic We advised her that she was working with the wrong Charter company. Business ethics must be strictly adhered to when dealing with visitors & I believe this sort of behaviour warrants investigation by authorities in the travel industry of Dubai. Happily we overcame this sad & uncalled for experience with Everest Yacht Charter on New Years Day 2025. Our son Chris using his great skills of organising & negotiating, organised another boat with Imran as the skipper. He gave us a magnificent tour and a thrilling boat experience of Dubai Harbour. Hope this report alerts others to be aware of what can happen when negotiating with companies hiring out services to tourists. I would not recommend dealing with Everest...

It was a smooth transaction during the booking process. Antonio attended to all our concerns. On the day itself, however, was very stressful. Their representative on their booth was very disrespectful. We booked 10 days prior the event. We were booked at 3:00pm yet they accepted guests whose trip ended at 3:10pm. We were not expecting to have the boat at 2:00pm but it was inappropriate to accept a booking who would finish at 3:10pm since we were booked to sail at 3:00pm. They even committed that they would help with the decorations and asked us to arrive 15mins earlier, so we were expecting that we would start decorating and loading the items by 2:45pm. We asked for trolleys since we did not find a parking nearby, but again, we were ignored by the team. When we started loading our things at 3:10pm, the boat was a mess. One washroom had issues and trashes from the previous guests were still there. Everyone was rushing, it was a lot of hassle, I doubt that they even had time to sanitize the boat. What was more disappointing was right after I informed Fernanda personally about these issues, I saw her talk to her team and they just started laughing, which gave us a conclusion that Fernanda did not even acknowledge our frustration, that they are used to complaints and they are not taking them seriously. We started sailing late so the kids did not get a chance to swim.

*EDIT: The company’s response below are all lies. Fernanda is trying to defend herself instead of apologizing. We did not get a chance to swim, of course no towels and life vests were provided. Also, the team did not help us carry our items. We asked for a trolley but they didn’t even provide it so we carried our items by ourselves with no assistance from them. We started late because they accepted a booking that’s...

Totally fraud, I booked yacht for my daughters 14th birthday for 2 hours between 5 to 7. When we reached there they told yacht will come at 5:30 but we started at 6pm. No meaning in going in after sunset for 2 hours, hence we went for 1 hour. We were promised on phone by Ali that we can see Burj al Arab, Atlantis but instead we were taken for a 30 minutes ride just across marina and back.what we saw was just a standing cruise which we were able to see from where we started on land. Totally felt cheated and this guy Ali has a reputation of cheating people. That’s what the captain of ship told us too. Our kid birthday celebration were spoiled. We had to cut down time because of the yacht was not made available as per schedule time of 5pm. Think four times before u book with this company and Ali. Totally useless. If u go there you get this yacht for...