The Selfridges Building — Local services in Birmingham

Extremely Disappointing Customer Service

I bought a fragrance from Selfridges as a gift, only to later discover (when it was finally opened) that not only was it the wrong fragrance, but even the bottle was different. Unfortunately, this wasn’t noticed until after the 30-day return period had passed.

I contacted Selfridges multiple times asking for a simple exchange for the correct item, but was repeatedly stonewalled and offered no help whatsoever. All I wanted was to get the correct product, not a refund. Instead, I was forced to purchase the right fragrance separately and spend an extra £175.

For a store with Selfridges’ reputation, I expected far better service, especially when the issue was so clear. Very disappointing experience — I’ll think twice before...

One of the most beautiful buildings in Birmingham centre. I found it amazing. The architecture of this building is so beautiful that anyone who sees it for the first time will look at it for few minutes. It’s a marvellous construction.

I was amused and wanted to see closer. It big shopping centre inside the building, it’s two things in one go. Visit a to see this wonderful modern building aesthetic and also getting...

This huge bubble-like building was constructed in Birmingham in 1999 and is part of the Bullring shopping centre that's widely considered to have kickstarted the city's regeneration. The iconic Selfridges building is currently under wraps – a giant colourful hoarding designed by Osman Yousefzada – while it undergoes upgrade works in time for the Commonwealth...