Urban lounge Edinburgh — Local services in City of Edinburgh

As a women, I highly recommend this place! I have never felt uncomfortable and often come by myself to work. Great vibe, best shisha in Scotland, the staff are very friendly and always welcoming, food /desserts are always spot on and the service is excellent. The owner always makes sure you get a good experience. Great place for a night out or to sit and crack on with some work or even to watch the boxing or footy. The ambience is even better since the recent refurbishment!

The staff here are really welcoming and look after me. I note that the shisha boys Asif, Daniyal, Sameer and Hammad always keep note of customers shisha preferences and will make their shishas accordingly to their taste using the specific quantity of flavours which makes for a unique experience. I have been in Glasgow for the day and will still come through to Edinburgh Urban Lounge for this very reason as the boys know what I like. Similar, I look forward to coming back to Urban Edinburgh for a shisha when I've been down south. Coal changes are prompt, head changes are prompt, service is impeccable.

The front of house staff, Jatin, Amal and Fatima are fabulous! Very caring and attentive in their approach. They know regular customer's orders, will always fo rounds to check if customers need anything and clean up as they do. Their food is on point...

Ordered a delivery at 18.30 still waiting its now 19.40 has just been delayed how is this even Possible for a crepe and two chocolate fudge cakes? Need to do better, seriously. If it ever arrives i won't bother again. Still no order i phoned to get a update and said they would phone back, they didn't i phoned them heard them Talking to there boss and about my delivery being out but me wanting to cancel. Because it would be melted and also cold. Phone went quiet then cut off tired phoning back countless times no answer, they are stealing my money becuae no product and no refund. They are thiefs, avoid at all cost, finally got through said it was delivered because the driver dropped It off somewhere, well it wasn't to me. Said they would make a new one at 9pm, yeah no thanks i don't want a crepe made at 9pm plus they are that bad it would have got to me, if the got the right address...

Very unfriendly, unprofessional, rude and annoying staff serving customers at reception which makes this place quite useless. They force you to order more than what its expected from each customer as per their policy. We were a group of four. They tried to force us to buy either shisha or Cocktail and even when I asked the staff lady just a question about that as I felt confused about the policy and I do not smoke, she replied back in a very rude way telling me that I do not like that and you can have a look at the policy by the owner which is very rude and unacceptable so we all left the place immediately. Not a pleasant place at all to sit in or even...