Hudgell Solicitors — Local services in Great Britain

My brother was the victim of quite a bad motorcycle accident where he was not at fault. Sadly he only held third party cover so whilst he was in hospital I was asked by him to find a solicitor to claim against the third party. After doing some research I chose Hudgell to help us (even tho Neil Hudgell is the owner of the dreaded Hull KR and I am a massive FC fan).

INITIAL CONTACT

I made contact by phone and this was a simple conversation. The member of staff was very friendly and extremely helpful. All the questions I had were dealt with and I was very happy with the outcome of the call.

FOLLOWING INITAL CONTACT.

Within half an hour of contacting Hudgell’s a senior manager made contact with me and discussed what would happen next. Again this was very personal and really helpful. After another half an hour Sam (my brother’s now solicitor) called me. We chatted about what had happened and what he was planning to do initially. Sam was really friendly and understanding. He put me at ease right away and explained everything clearly and directly answering all questions I had.

Within a week of the claim being opened Sam and Laura (Chartered Legal Executive) visited my brother in hospital. They helped put him at ease immediately and talked through what would happen, what their objectives were and also but more importantly made my brother understand that they would do everything to help him in any way he needed. After this meeting in the hospital we were happy that this claim was in safe hands.

Sam the Solicitor A very friendly chap who shoots from the hip and tells you a spade is a spade. A chap who doesn’t make promises he can’t keep. A really likable man who you would want to have a pint with and we did not always look at him as the solicitor. He kept us updated at all stages and was always contactable. I did have one heated conversation with Sam BUT this was a good thing. I say this because he is very passionate about his job sometimes when a third person (me) is acting on behalf of the victim (my brother) it can be a little hard at times to please everyone. He took all we threw at him and directed us really well.

Sam thank you for all your hard work, your support and the outcome.

Laura Chartered Legal Executive What can I say about Laura, an absolute gem this lady is. Professional, very committed to her job, compassionate, More than helpful, caring and really cared in my opinion about my brother and his recovery. Every contact we had with Laura was amazing. She is one of those people who puts you at ease right away. Laura dealt with every problem with put at her feet, every question we had she dealt with and if she could not answer there and then she would find the answers we needed. If we had a problem she would find a solution. Again always contactable and if she could not respond immediately to a call she would call back within the business day.

Laura thank you for all your hard work, Thank you for being there when we were dealing with all the problems we had. Both Sam and yourself are a credit to your company and your profession.

The service provided by Hudgell’s far exceeded what we expected.

If you need the services Hudgell provides then I would highly recommend your choice of solicitors is...

Before deciding to instruct a solicitor I did research and chose Hudgells due to there excellent communication and timely manner as well as the office location. They did charge a higher no win no fee amount compared with other I had spoken to but I was happy for this expecting better quality work to come at a cost. From first enquiry to signing the paperwork was a matter of hours and for the first few weeks they seemed proficient and good with communication. Sadly this did not continue as time went on. Their promise of answering the same or next working day (a key point in me choosing them) became a rarity and often I would have to chase several times to gets answers. Communication updates also deteriorated and I went from regular monthly emails to not hearing anything unless I contacted them. I was advised at one point that the next step would be a medical review and yet this wasn't carried out for a further 8 months despite having all the medical files and statements from myself. I had to chase this several times advising how stressful the entire situation was and my desire to conclude it but no one even acknowledged that let alone cared. Finally after 13 very stressful months they decided they were no longer interested in helping me pursue my case (and a £10,000 plus bill later) having expressed internally at Hudgells that they weren't sure they could prove causation just 8 weeks into taking my case despite having been positive up until the very last e-mail and sadly making me continue the process for 11 months despite knowing the stress it was causing. Sadly after the good start I couldn't recommend using Hudgells. Perhaps I was unlucky with my allocated solicitor as other clients do not seem to have had the...

I am writing this to express my heartfelt gratitude for your outstanding work in handling my claim. I wanted to take a moment to acknowledge your exceptional professionalism, support, and dedication throughout the entire process.

From the moment I reached out to Neil Hudgell Solicitors, you have been a constant source of guidance and reassurance. Your prompt responses to my queries, regular updates, and willingness to address my concerns promptly have been truly remarkable. You made me feel valued as a client and, more importantly, as an individual who was navigating a challenging situation.

Jane Woodcock, I would like to extend a special thank you for your unwavering support and dedication during this process. Your compassionate nature and excellent communication skills made me feel heard and understood. Your empathy and professionalism helped alleviate much of the stress and uncertainty that often accompanies legal matters.

I would like to take this opportunity to recommend Neil Hudgell Solicitors to anyone seeking legal assistance. Your commitment to providing exceptional service, expertise, and dedication to achieving justice is truly remarkable.

Thank you once again for your exceptional work and for helping me get through this challenging process. Your impact on my life cannot be overstated, and I am truly grateful for your support.

Warm...