Humber Lofts Serviced Apartments — Hotel in Great Britain

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay.||The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. ||The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. ||The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. ||Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. ||We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. ||We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. ||We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. ||Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce of accountability for the issues we raised. This comes across in their responses to any unfavourable reviews that they get, so there’s a common theme apparent. We would not stay here again and would not recommend staying here to anyone visiting Hull. There’s a Premier Inn close by that looks significantly more appealing.||Hopefully, the unwarranted £30 security deposit deduction they have taken from us is put to good use. A lick of paint and...

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay.||The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. ||The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. ||The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. ||Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. ||We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. ||We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. ||We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. ||Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce of accountability for the issues we raised. This comes across in their responses to any unfavourable reviews that they get, so there’s a common theme apparent. We would not stay here again and would not recommend staying here to anyone visiting Hull. There’s a Premier Inn close by that looks significantly more appealing.||Hopefully, the unwarranted £30 security deposit deduction they have taken from us is put to good use. A lick of paint and...

We’ve been promising a trip to Hull for some time and settled on Humber Lofts for our stay for 2 nights. We chose Humber Lofts because it has on-site parking for a limited number of cars. NOTE re parking - if parking is required, you must reserve your space when making a booking, and we would advise asking for detailed instructions (or look at their website and watch the helpful little video) to find the underground parking. Parking is approached via Manor Street (and not the address of the apartments on Alfred Gelder Street). You will need the access code to enter the car park, given a couple of days before check-in. Navigating down Manor Street, then an archway and then down via a shutter door down to the parking is not for the faint hearted – it’s all pretty tight! There is a lift from the parking up to the apartments.||Our apartment was a 1-bedroom ‘City Suite’ on the 2nd floor that overlooked Alfred Gelder Street. The apartments are modern and well equipped. There are enough cooking utensils to make a basic meal, with a small fridge and freezer, crockery, cutlery, glassware etc. We were left washing up liquid, washing machine tablets, a small gill of milk, tea & coffee (great coffee) to last a couple of nights – all very much appreciated.||The bathroom is extremely small and the shower compact, but they have managed to get a shower, loo and sink in a very small space. On the plus side, we were left hand soap, shower gel and shampoo, plenty of towels and the water was lovely and hot.||We were there in December and the heating is timed to come on at 5pm. We found the apartment quite cool during the day.||There is a super-king bed with good quality cotton linen, and plenty of wardrobe space. I found the bed mattress extremely hard and uncomfortable, but my partner slept well. ||Access to the apartment is given a couple of hours prior to check-in via a ‘digital key’ sent to your Smart phone. This was the only way to gain access to the building and thus your apartment and we worried each time that it wouldn’t work! Not entirely sure how guests would manage without a smart phone.||The agent was always helpful and responded promptly to queries. We would definitely stay here again. It is ideally placed for a trip to Hull and we will...