Luke & Jack — Local services in Great Britain

Staff are rude and awkward if you do not have ID, was stopped at the door and denied access despite being 25 and covered in tattoos. Apparently you need ID to buy underwear now?

Edit: allow me to clarify since the shop has assumed my complaint is on allowing children in the shop? The ID requirement isn't the issue, but rather the lack of basic care and consideration I experienced during my visit. Allowing someone to walk onto the shop floor and then loudly calling them out for ID across the room when they are visibly not a child and not causing any disruption is never okay, it's embarrassing and does not promote a calm shopping experience. Approaching people one-on-one with kindness and discression, saying hello and then asking if they have ID is always the way to go. Or even better, if me being a child was actually the main concern, would it not be more responsible to ask for ID before people enter so that children can't just walk freely into a sex shop? After all, I was not 'refused entry', I was kicked out after I had already entered and began shopping.

I'm sure other staff members are lovely and professional, however I did not experience this on my visit and can not recommend this shop to anyone who struggles with anxiety or who likes to...

My worst shopping experience ever! I’ve been living in London for 6 years, been in every gay and straight Sex Shop in the city and always found nice professional people despite the amount of weirdos might pop in in a city like London, here today in Glasgow I’ve been at Luke & Jack and wish I didn’t. Since the moment I came in I’ve felt attack by the big ginger guy at the till point who has been following me and friend around like we were wanted criminals; whilst my friend was trying something on I was talking to him and the shop assistant plugged in the comversation with a confrontational and nasty attitude. I ultimately concinced my friend to drop the purchase and recommend to buy somewhere else instead. In a place of such a delicate matter you should be able to treat people accordingly and being friendly, especially consdered the high and cheaper...

Luke & Jack is an excellent welcoming store in the heart of Glasgow's Gay village off Glassford Street (you may see the old Jacobean Corsetry sign, they are to the left of that sign, diagonally facing the Riding Room & Delmonica's. With friendly staff who give you the space to browse and help keep you right about what goes best with what if you have any doubts. Always willing to discuss your needs with you and with years of professional experience behind them, you can be assured there is no need to be embarrassed about your enquiry. Can't find what your after - ask - bring an ad with you so the store have something to go on. I can vouch for their trustworthiness, I've known and respected the proprietors for just shy of twenty years. Really decent and...