Boots — Local services in London

I wanted to share my recent experience at your store on 2/01/2024, and unfortunately, it was quite disappointing. I encountered poor service, with staff members appearing disinterested and engrossed in their own conversations.

Upon arrival, I noticed around four employees gathered behind the till, engaged in gossip, creating an unwelcoming atmosphere. When I patiently waited to be served, one employee blatantly ignored me, turning away without any acknowledgment. This behavior was noticeable and left me feeling neglected.

Later, I approached another colleague to inquire about a specific medicine for UTI. However, I found the interaction to be uncomfortable due to the loud conversation and lack of privacy consideration. In contrast, a year ago, I had a more positive experience with a pharmacist who handled such matters professionally, taking me aside for a discreet conversation.

I believe these incidents could benefit from further training and attention to customer service. Additionally, reviewing CCTV footage may provide insights for improvement. I hope my feedback contributes to enhancing the overall customer experience...

Unacceptable Treatment – Humiliating Experience

I visited this Boots on 28/03/25 at around 11:50 AM to purchase cystitis medicine and browse the makeup and perfume section during my lunch break. Almost immediately, I was followed around by the manager, who clearly seemed to assume I was shoplifting. It was obvious enough that another staff member was even notified to intercept me as I walked into the medicine section.

The entire experience was humiliating and incredibly uncomfortable, especially given the personal nature of my purchase. I’ve been a regular customer here, but after this experience, I won’t...

An outstanding service from Abdul, who certainly helped me to sort out an advantage card in spite of the failures in the Boots app. From the first moment, he did everything to show me where to download the app, how to register and help me to find an ipad when the phone app failed, even after trying to link a physical card. I hope that software can be improved. Thanks to this kind and professional young man, who in spite of being busy and about to close the store, did everything to help me to get a card and in that way, get a good discount the company is currently...