Chesham Court Apartments — Local services in London

I rented a 3BR penthouse on Chesham Court. Immediately upon arrival I noticed very heavy fragrance smells in each of the bedrooms and bathrooms – different scents in each room. The shared bath was the absolute worst and unbearable. It smelled like someone poured a bottle of perfume down the drains in an attempt to cover bad sewage smell. That bathroom was unusable and the door had to be kept closed at all times – even then you could still smell it in the hallway. The heavy fragrance was in the mattress, bed linens, upholstery, cupboards, sofas, pillows etc. It was disgusting to smell the previous tenants and indicative of an unclean accommodation. || ||I notified management immediately and they said they would send someone the next day to clean the apartment (as it was late already the day I checked in). The next day I alerted them when I was stepping out and they said they would have someone clean. I returned to every single window open (mind you this was in March so the temperatures were cold). Of course the smells were not gone. I noticed my clothing was taking on the smells in the cupboard so removed them and had to put them back in my luggage. I advised the “cleaning” they did was a failure and if this was not remedied the next day I would have no choice but to find alternative accommodations. They begged for one more chance and said they were procuring a special cleaning device that they would use the next day. I agreed, trying to be reasonable and also finding another apartment would not be easy at the last minute. The following day I was told I would have to be out of the apartment for several hours since the machine they were using was not safe for humans (!!!!). Uh…okay, I stayed out for several hours and came back to all the windows being open again, the old smells still present, and a new toxic smell from the machine. I advised I would have no choice but to vacate and would like a refund for the remaining days left in my booking. || ||The next day, as I was packing (a huge inconvenience), the manager, Victor, asked to come up to the apartment to experience the smell for himself. I agreed – he came in, opened the bathroom and immediately shut the door again. Victor acknowledged the bad smells in each of the rooms, he apologized and said they didn’t have enough time to clean the apartment thoroughly between tenants, he said the previous guests wore heavy perfume/fragrance, he agreed to the refund. I have been trying to get them to process the refund for months now. The corporate management refuse to process the refund, saying there was no smell and it was a personal choice that I left. They are greedy liars. They are unethical. Do not stay at any of...

I rented a 3BR penthouse on Chesham Court. Immediately upon arrival I noticed very heavy fragrance smells in each of the bedrooms and bathrooms – different scents in each room. The shared bath was the absolute worst and unbearable. It smelled like someone poured a bottle of perfume down the drains in an attempt to cover bad sewage smell. That bathroom was unusable and the door had to be kept closed at all times – even then you could still smell it in the hallway. The heavy fragrance was in the mattress, bed linens, upholstery, cupboards, sofas, pillows etc. It was disgusting to smell the previous tenants and indicative of an unclean accommodation. || ||I notified management immediately and they said they would send someone the next day to clean the apartment (as it was late already the day I checked in). The next day I alerted them when I was stepping out and they said they would have someone clean. I returned to every single window open (mind you this was in March so the temperatures were cold). Of course the smells were not gone. I noticed my clothing was taking on the smells in the cupboard so removed them and had to put them back in my luggage. I advised the “cleaning” they did was a failure and if this was not remedied the next day I would have no choice but to find alternative accommodations. They begged for one more chance and said they were procuring a special cleaning device that they would use the next day. I agreed, trying to be reasonable and also finding another apartment would not be easy at the last minute. The following day I was told I would have to be out of the apartment for several hours since the machine they were using was not safe for humans (!!!!). Uh…okay, I stayed out for several hours and came back to all the windows being open again, the old smells still present, and a new toxic smell from the machine. I advised I would have no choice but to vacate and would like a refund for the remaining days left in my booking. || ||The next day, as I was packing (a huge inconvenience), the manager, Victor, asked to come up to the apartment to experience the smell for himself. I agreed – he came in, opened the bathroom and immediately shut the door again. Victor acknowledged the bad smells in each of the rooms, he apologized and said they didn’t have enough time to clean the apartment thoroughly between tenants, he said the previous guests wore heavy perfume/fragrance, he agreed to the refund. I have been trying to get them to process the refund for months now. The corporate management refuse to process the refund, saying there was no smell and it was a personal choice that I left. They are greedy liars. They are unethical. Do not stay at any of...

Booked the apartment through London Serviced Apartments that were absolutely great and very helpful. Located in posh Knightsbridge/Belgrave area. Minutes away from Harrods and Harvey Nichols. We arrived with two children at 10 am and were shown to our apartment by the housekeeper (who by the way is the most helpful person & and very sweet). To our great surprise we were offered a two bedroom even though we had booked and paid for a one bedroom apartment! That was a wonderful bonus and a great start to our holiday! The apartment was very clean, beds were extremely comfortable. We also had a very well equipped kitchen with dishwasher and washing machine/Dryer. A Waitrose supermarket was just one minutes walk away and down the road to stock up on all groceries! The apartments are serviced daily except for the weekends which was fine.||All in all the stay was fabulous and definetly would beat staying in a four star hotel! We will definetely be staying...