Gate House Apartments, Tower Bridge — Local services in London

I (had to) stay there for three nights during the week. The only positiv thing I can say about this so called hotel is the view from some appartments. But this only comes with a lot of disadvantages. For example the trains just next to the building are quite loud and woke me up early in the morning. There are no dimming curtains. So even if there would be no railway you get woken up by the sunlight early in the morning anyways. On top of that I got woken up twice during the night very unpleasantly by the fire alarm (false alarm) alledgedly because of low battery. No information or appologies from the staff. The bed has a poor quality (spring core mattress) and doesn't support a relaxing sleep. The bathroom is tiny. The appartment offers not at all a four star comfort. In my opinion it could be rated as a three star max. You would have to pay at least 30 pounds if you wish to get the room cleaned or new blankets for your bed during your stay and you have to pay for the storage of your luggage. I would definitely not go back...

Found this place when looking for hotels. This is not a hotel - it has apartment in its name and that's what it is. Instead of staff picking up your towels and making your bed while you're out for the day it has a kitchen (with crockery, cutlery, etc.), washing machine, microwave and various additions associated with a flat rather than a hotel. To say this was disappointing would do a disservice to the place - it just wasn't what I was expecting. If you're in London for a holiday/weekend/sightseeing visit with the family this is fantastic. Cheaper than nearby hotels (although cheaper are available via tube or bus rides) with facilities/appliances that would increase your bill in most other hotels available in your room - this is cracking. But...

Traumatised experience with the front desk lady. Unprofessional and inappropriate way of treating her guests; unclear communication skills; and certaintly no sign of patience and attention towards her guests. My friends got kicked out of the hotel at 4am because of some minor technicality detail on the reservation paper, when the hotel was already paid for. A front desk person should have a calming presence and the ability to use positive language, and these are definitely not...