Horizons Casino — Local services in London

They need to be investigated immediately by the Gambling Commission. I've never seen such blatant fraud in any other Casino. On Three Card Poker they don't pay out your side bets if two of them hit and you didn't raise they say you folded one of your side bets even if you indicate by placing the cards under the side bets or to the side. They are obviously looking for opportunities to avoid paying out winnings. Pure thieves and they need to be investigated. Be very careful if you step foot in here and play because their dealers are the worst.

Definitely noticeable the quantity of mistakes on their BJ tables and their TCP is rigged beyond the house edge since they take any opportunity to say you folded accidentally and sweep away your cards on winning bets before you can even say a word. DO NOT PLAY TCP HERE.

Count every single one of your chips on every hand. I was playing here for months but after the TCP dealer refused to pay out a 4 to 1 Flush side bet for no reason, I went straight to the cash desk and vowed to never gamble here ever again. I'll take my action to Hippo or Grosvenor or Genting. Additionally the woman at the cash desk is extremely rude. You can tell as other reviews have mentioned the dealers that work here are the ones who couldn't get hired at any other casino. Thanks Horizons Casino for the valuable lesson on where to...

“Owners” I see you responding to other reviews: I’d give this casino 0 stars if I could! Was staying at a hotel within Leicester Square during a week long stint. I was at the casino earlier in the week (ordered drinks and spent hundreds of pounds on the casino floor). However, during my last night in London, I went shopping prior to a planned stint at the casino for one last hurrah. Showed up and showed my shopping bag with security at the front door off of Leicester Square, only for me to walk in and for coat check to tell me I couldn’t bring my bag into the building? Ok, in my mind - totally fine, I’ll drop it at my hotel room. Upon dropping it off I came back to the other separate entrance with my girlfriend to avoid the combative bag check man to then have security allow me entry upon checking my ID, but to then a few seconds later deny me entry upon “their suspicion” of having too much to drink. No stumbling, no slurring of words. In fact they were stumbling over their words with no actual reasoning for stopping me. They then claimed the bag check person (?) called ahead to look out for me? They tried to invite us in and back track on everything all the sudden after calling them on their bluff. All in all we left and went to another casino. This experience made zero sense and left a really...

They just a homophobic place . And I am just gonna copy and paste the message I sent for their headquarters. Just extremely disappointed.

“Good morning,

I just would like to know if you guys support this kind of attitude from you security staff. I got in there, and I was trying to just get in, just spend my money and leave. But I got denied to get in the casino for “being too drunk”. I got to the door and before could open my mouth they just denied me. Please look at the security camera, e check if I was “too drunk” to get in your casino. I have had a lot money to just spend in there. I live in United States and that’s normal for us. I didn’t even get the chance to talk to them, and then when I tried they could not explain what hint I gave them that I was “too drunk”. My husband and I stayed at the indigo hotel, and honestly that was my first and last time in there…. Definitely not worthy the money. And I’m Sending this message at the same time when they denied me. I’m sorry English is not my first language. AND what is worse is that in one door I got denied, and as I was talking to the security in the next door a white straight guy visibly more wasted than I’m pushed me to the side and he go in. Honestly just...