Marks & Spencer — Local services in London

Recent update: the store really hasn't improved so expect an petrol garage set up of mostly pre made meals. I really hoped they would improve.

The store has fallen far, had a service worker scan a single candle and a pack of cutlery twice then he blamed the machine despite the fact it was his fault in scanning it. No apology just rudeness.

The food hall is disgusting, four times I've seen giant fly's walking across the premium baguettes.

The herbs are always smashed flat and pulverised.

The management decided that it was okay to try and sell rotten and grey meat to customers. Nine packs of rotten mince they'd rather try and sell to unknowing customers who are likely feeding their children with it. Staff members took no responsibility for passing the message on and made me do it instead by lying to the manager.

The manager lies and claims they're all highly trained despite the fact I had to educate her when a pack of meat is grey it's rotten and beyond sale. She decided this was acceptable m and s standards clearly that she'd rather protect store wastage costs and avoid the health of protecting customers. Nothing but excuses and evasion until I demanded she remove it and she finally did.

The standards are disgusting and for me spending two hundred plus pounds a week there to have my intelligence insulted is beyond reproach.

I've left for Sainsbury's next door and they're able to trounce m and s quality by miles despite being triple the size and having more products to protect. The management cares and understands their customers and lack of standards isn't tolerated which means for a tiny food hall like m and s to fail and for their home ware department to fail too despite spending more time than ever mostly empty signals m and s no longer cares.

I've been furious over this and I can no longer decide in good conscience to not share it.

I will be reporting m and s to food standards and this complaint to the head office.

Running since the late 1800s and now the health and safety of customers does not matter, service doesn't matter, communication doesn't matter. They've stopped caring and I've stopped singing their praises. In fact I've told more people than ever to avoid them like the plague as Sainsbury's are clearly overtaking them for a reason.

I doubt this will even be taken seriously which goes to prove my comments have serious validity to them. M and s you've fallen far and I hope as many people read this...

Shockingly bad service from a manager no less! Went into M&S late Saturday afternoon with my young daughter in pain, because her breast buds having been developing over the last few months, that day were particularly uncomfortable! The training bra/vests I had supplied her months ago, were no longer helping and she felt it was time for her first actual bra. First thing I noticed was fitting room closed! So wasn't sure how my daughter could actually be assisted. Asked a shop floor assistant, who explained all staff were behind the tills so no one was available to assist. I asked to speak to a manager as I felt under the circumstances, M&S may go the extra mile. However I was ready for a no, sometimes, most of the time, these staff are not proficiently trained enought to think outside of the box and know when an act of good gesture is needed! What I wasn't and I will never be prepared for, was the dissinterest and almost irritated look, I was met with, by a manager. I was then taken through the computer says no routine, no consideration given whatsoever, and barely any eye contact was made with myself, or my daughter in question. No smiles, no how can I help you, no, good afternoon, and no manners whatsoever. Her face remained stuck in constipated mode, during our entire exchange. What's sad, is her colleague who initially assisted me, was much more pleasant to deal with! Managers, do the training and set the professional tone, so this explains a lot about why customer care in M&S overall is so bad! Although I accepted an electronically booked appointment for the coming Monday, it was too awkward not to, once I received the confirmation email, it was promptly cancelled!!! Off to New look instead, to have a stab in the dark, I'd rather that than accept this blatant insult. The manager that dealt with me (I've deliberately refrained from using the words, assisted me) was heavy set, dark olive skinned, with tattoes on her middle finger and inner lower arm! If anybody from M&S actually reads these reviews and cares why their business and the highstreet overall is dying; she and others like her are why! Customer service 101, smile, be pleasant, do your best to assist and if you can't, pretend to be or really be sorry. Finally, the customer is always right, meaning, they are important and should be...

HEARING AIDS.. I have had nhs hearing aids for 20 years plus and decided for my reclining/declining years to treat myself to some rather more discrete hearing than nhs could provide. I have in the last few months tried two high Street audiologists with no success. Aids they supplied were not compatible with my android phone!.. and were not particularly well fitting. Iwould mention that both provided good/ adequate service albeit end product was of no use to me and costs in one case were excessive. I had rather given up on my quest until just a few weeks ago whilst shopping in Colliers Wood M & S branch I was approached by a very pleasant young lady giving out leaflets promoting your audiology service...seemed a lucky coincidence and I made appointment there and then to see Faria a charming helpful audiologists. From the start she handled my quest with honesty and integrity. End result is great - a discrete hearing aid which provides as good if not better hearing than my bulky nhs models. I have had 3 appointments with Faria - all handled efficiently, promptly and politely and I think the product and service I have received is 5* Gold! I was delighted to hear that M&S employ an audiologists in a full time capacity as ive found that whilst quite a few big High Street names offer audiology - getting an appointment is another matter. I found in one instance I was given appt 2 weeks ahead and on day in question I was phoned n the morning to say the audiologist was off and next appt they could offer me was in a month's time!! I saw Faria promptly at times which suited and am grateful to her for equipping me with a product that fits the bill in hearing, telephone compatibility and pleasant service...Keep up the good work and maybe promote your...