MUJI Carnaby Street — Local services in London

We have been loyal Muji customers for years but never again after our experience with Lori at the Carnaby Street store. On 22.05.2002 we bought two items at Muji in carnaby Street. We wanted to pay cash, but apparently this is not possible anymore due to covid. We were initially frustrated by this new rule specific to Muji, however without much ado we proceeded to pay for the items with our debit card. AFTER the sale went through and we were turning to leave, Lori, the shop assistant, started berating us that "Muji can do whatever it pleases and not accept cash!" As business owners we understand that and we had indeed already paid with our card and agreed with your terms. It was completely unnecessary and rude of Lori to feel the need to make these comments in a deriding and combative tone. As customers we can also choose whatever we want to do with our hard earned money and it will not be at Muji ever again. We promptly went downstairs and got a refund. Why Lori felt the need to berate us AFTER the sale had gone through on our debit card is beyond us. Rude and poor...

Absolutely terrible terrible TERRIBLE staff and extreme lack of basic customer service in this branch of Muji on Carnaby St. How are these people hired!?!? With the way things are going I wouldn’t be surprised if this branch shuts down eventually. We wanted to do a simple clothing exchange, the female staff upstairs uttered “Go downstairs” and walked off, went downstairs got to the till and male staff member rudely shoved items back saying “manager is on break go to the Oxford St shop”. Quite taken back we asked when the manager would return and had retort of “an hour”. I was so surprised that there was no apology or attempt at service we just left without a word. What if we didn’t know where the shop was? What if we didn’t have “an hour” to wait? I would highly suggest not stepping foot in this cesspit, let it eventually shut and do yourself a favour and do exactly as “advised” and go to the one on Oxford St!! Most of the reviews here seem to refer to that...

I have always loved products from MUJI for their great but simple design and high quality! What I experienced yesterday at this MUJI branch actually made me love MUJI more!

Two people followed me and attempted to steal my phone from my pocket. I noticed immediately and questioned the guy are you trying to steal my phone. The staff approached and provided a lot of help and comfort. They also called the security so that they would attend to these guys the next time they appear in this area. Big thank you to MUJI staff!☺️

Sometimes thieves will closely surround you pretending they are looking at the same stuff but actually they are trying to steal from you! These people followed me all way form Uniqlo which is hundreds of meters away. Would recommend always pay attention to your valuables to avoid...