Suttons & Robertsons Pawnbrokers & Jewellers — Local services in London

I visited Suttons & Robertsons (S&R) to exchange my Rolex watch for a short term loan. A few days prior, I’d called to understand the process and how it worked as I’d not previously used a high end Pawnbroker. I spoke to Rachel, Assistant Manager, who was brilliant, friendly and took the time to answer the questions I had. On visiting the store a few days later, Rachel immediately remembered our conversation and took me through the complete process, inspecting my watch and talking me through the paperwork. Rachel was personable, friendly and sincere and I felt very comfortable leaving my watch with S&R. I’m looking forward to returning and collecting...

We visited the Old Brompton Rd shop and the service was excellent. I have had appointments with other jewellers in the past about selling some jewellery and, even when the items were expensive, were invariably treated in a superior / patronising way and left feeling like they were trying to rip us off. . Here, the gentleman who served us (the manager?) was polite, charming, professional and we felt the offer he made was genuine and considered. We accepted it and the funds were in our account later that day. Rachel, the assistant manager, was also a delight. We would definitely recommend and would happily...

I e-mailed michael about a piece of jewellery in his shop. Said I was comming to london for the day and would like to view the piece. It was in the sale but the sale had ended that day but if i liked it he would Honour the sale price. I didn't get to meet him as he was out that day but i tried the jewellery piece on and didnt take it off again as it was perfect for me. I bought it and was so elated for the rest of the Day. Staff were so friendly and very helpful. I will return again when looking for another piece of jewellery. Hard to find such honourable people like michael in this day...