The North Face - Covent Garden — Local services in London

I went to this shop to ask for exchange due to seam failure on my jacket. I had bought the jacket in Upper Regent Street branch which is now temporarily closed due to renovation. I was redirected to a member of staff called Helen. I told her my concern that it has been less than a year and the jacket developed seam failure in the areas which should be least affected during everyday wear. You'd expect the company like North Face to provide a decent customer service, but you to decide whether there is even a hint of decency in their customer service. Basically, if your only warm jacket is North Face and it has a fault, you have to give up your jacket for 6 weeks, because store manager is not authorised to assess and make a decision about exchange or refund. So, really, what they are saying is that you have to buy another jacket for half of the winter period while you wait for North Face to make obvious decision they could make on the spot, 6 weeks later.

If this is sounds like a customer service let alone good customer service I hope you enjoy it.

As for me, the brand image has been ruined here and now. Definitely...

I was searching for a waterproof jacket to wear on top of my jacket/coat while riding my scooter or my bike in order not to get wet at all, as I drive before going to work. However, I could not afford over 170/200£ for a Gore-tex jacket. I searched in really many places in London, and I could not find anywhere someone who could give me detailed information about what I was looking for. But luckily in this store I met a very friendly Spanish guy, Ivan D., who really helped me to find what I was looking for. He has shown me many different jackets with different prices and he has even shown me how the jacket reacts to water drops. Furthermore, he made me purchase a product which helps the jacket to be even more waterproof without getting damp. I have tried the jacket before using the product and after using it and I can assure that it does work, as you can also see from the picture. Thank you again IVAN, you have done a great job. Excellent customer-service...

⭐⭐⭐⭐⭐Our experience at the North Face store was exceptional, all thanks to Pragnesh! From the moment we walked in, his patience and dedication stood out. He took the time to understand our needs and provided thorough explanations about the products, ensuring we made informed decisions. Pragnesh's expertise and enthusiasm made our shopping experience truly enjoyable. Additionally, his sales skills were top-notch, offering fantastic deals that sealed the deal for us. We left the store feeling satisfied and excited about our purchases, all thanks to Pragnesh's outstanding service. We highly recommend him to anyone seeking a knowledgeable and attentive sales associate at the...