Novello Theatre — Attraction in London

I decided to take my 6 year old granddaughter for a trip to see Mamma Mia in the Novelle theatre in London, I checked the age restriction prior to booking and it was 5, great! I booked! I can honestly say I have never been more disappointed! The show itself was outstanding, however, 2 members of staff were so pedantic. We sat in the stalls the end seats at the back. My granddaughter couldn't see anything, I told her to sit on her knees as there was no one behind us. I was told she had to sit on her bottom! I asked if they had a booster seat in which they did, it made no difference, as it was a cushion i asked for another one and was just told no! So I told her to stand behind the chair. She was throughly enjoying when I was told she had to sit, I said she couldn't see and was offered to go and watch it from the bar, great I thought, we can see! Can't hear it though. So went back to our sits and told her to sit on her knee and I would take responsibility and have my arms around her. I was told no, however 5 mins left of the show I decided to leave with a very disappointed little girl in tow! I will never return to this theatre. I'm just glad The Appolo and Wicked did...

I personally loved the show I didn't like the fact the staff would stop 2 little girls from moving their arms in their parents laps not blocking any ones view as we made sure and our dad was sat directly behind us so no veiw blocked the ladys excuse was we can see you from the back yes you can as the back seats are higher an your watching but you conveniently didn't see when a lady directly beside us was recording the show yes you missed that didn't you but your biggest issue was the two 7 year olds amazing then you get your floor manager who wouldn't not listen eaither just throwing threats to have us leve the show I hope we never come across such moody vile people again as you let this theatre down dancing is dancing in the Isles and in front of people not two young children waving their arms. Don't wreck people's experiences we know the rules and we followed them we didn't block any one an we wernt a nuisance so thanks for that check your staff horrible forigne lady with blonde hair rude vile person and other lady was Asian glasses obviously bored needed to pick on two children let's hope you haven't wrecked their experience for...

I wouldn't even give 1 star to this theatre 🎭 the way they treated us.. travel all the way from Lincolnshire to watch the show. My mother in law and husband treated me 3 months ago by buying tickets to watch "mamamia". Waited for this show for so long, it meant to be my early birthday present and what happened is us being kicked out the show 15mins in! For something stupid like singing along to abba songs! We did not get a warning or nothing, one particular female staff who was standing in the corner of our row, she was the one that instead of warning us that we not allowed to enjoy show and sing along she brought all security guards she could possibly find and told them to kick us out!! I was so angry, she don't deserve job there, theatre just disrespected us and no one apologised, waste of money, waste of time and waste of my holiday i had book from work to travel all the way there!! Disgusting and embarrassing, will never go back to watch any shows. I stick to hull where we was respected and allowed to enjoy show,sing along and...