Gainsborough Flowers — Local services in London

Rude and dismissive owner. Very surprising from a small business and not somewhere I would consider in the future or recommend. Real shame. Also seems like the stock of flowers in store is quite limited.

Went here twice as a walk in to query a gift bouquet and both times was surprised by the brusqueness of the owner. The first time I went over lunch, the owner was on the phone and I was happily waiting, then after maybe a minute if waiting I got shooed out the shop and told to come back later as she was "too busy".

Fair enough, so I went back 2 days later to try again. This time I managed to ask about what they can offer in the way of delivered gift bouquets. I got very short and generally unhelpful answers about what they can do, just asked "how much can you spend?" then she rapidly went through the limited stock of flowers they had, not really asking me what I wanted until she had picked about 6-8 flowers and told me that would be about £40! I asked if she would be able to deliver them a 1 min walk away and was told a courier was an extra £10, zero flexibility or willingness to discuss it. When I was pondering the value of this rather than immediately paying, she crumpled the paper in my face and said to me "Waste of my time, don't have time for this".

I have never felt so rushed or pressured around something, when buying flowers is usually quite a...

My girlfriend was sent home from work because she was ill so I asked that the delivery address be changed as the flowers had not yet been delivered. A very rude woman at Gainsborough told me that this is not possible as the flowers had already gone out with the driver. I asked if she could possibly call the driver and ask him to change address as the two addresses are literally two minutes from each other - wouldn't make a difference to him, might even save him time - she said she was unable to disturb driver because he had so many deliveries to make. I then asked if she could simply text him. No not possible either apparently. Argued with her for a few more minutes before hanging up.

If your driver is so overstretched that he can't take 30 seconds to change a delivery address on his list then you should hire a second driver to assist with the deliveries. I should definitely be able to edit the address if the driver has not set off for the destination - things happen! Even more so if the two delivery addresses are literally two minutes walk from each other. Very disappointed and £70 wasted.

Also, why is the...

A Complete "Temu Experience" – Avoid This Florist!

Ordered a beautiful arrangement that was advertised in a pot with seasonal flowers, and what arrived was a disappointing, cheap-looking bouquet of 6 or 7 red roses wrapped in a plastic bag. This was NOT what I paid for, and certainly not what was pictured.

I thought I will make a nice surprise to my wife today, as it's Valentine's Day, but she only appreciated the intention on this occasion. It’s clear they cut corners and sent whatever they had lying around instead of what was actually advertised. This feels like a classic bait-and-switch—what you see online vs. what you actually get is a joke. The flowers I received were worth no more than £10, despite paying much more for what I expected to be a high-quality, well-presented arrangement.

If you’re thinking of ordering from here, save your money and go elsewhere - clearly, as they work with UberEats, you can select a bucket from Waitrose or M&S for up to £20, will look way better.

Don’t fall for the nice pictures on their website—you’ll likely end up with a disappointing,...