Dillard's — Local services in Abilene

My complaint is about Tony from the men's department. Two days ago I purchased a Jacket and a pair of Perry Ellis slacks for my son at regular price. Today (Tuesday) we went back to the store to look for a tie, and he found out the items we bought only 2 days were marked down 30% off. Freddy offered to ask Tony about giving us a price adjustment... Well, he refused to give us a price adjustment! He approached us with a very negative attitude, never showed signs to stop going arguing, and even accused us of trying to make money on Dillard's expenses. His poor customer satisfaction skills as well as his lack of understanding retail policies is something that I was definitely not expecting to experience from a Dillard's employee. Poor leaders can have a negative impact on employees and might even damage the company’s bottom line. In the other hand employees like Freddy and Mr Carl were extremely helpful! It is very unfortunate to find out how good employees sometimes need to apologize on behalf of their supervisor. Tony definitely should not be managing! He is rude, incompetent, bad example to others and most importantly, not a good representation of what Dillard's has to offer to...

The worse customer service I ever experienced. I was shopping with my daughter, after school field event and I believe were jubge by the way we look. We were going to spend over 200 dollars in 3 pieces of clothes that I need it. The bad attitude started from the beginning when I asked her to hold a few pieces of clothes at the check out. Usually people are nice at that because that means I'm trying more clothes. Long story short when we were done. I asked to pay with my credit card because my husband took my purse in the stroller with my other babies and they were coming back from inside the mall. The lady will not check me out or let me put my social security number to pay for the stuff. I will never go back. I rather use the one in Lubbock from now on and drive 20 more minutes to be...

Yesterday 8/3/2025 come in the afternoon Had one of the employees open the door to my dressing room while I was changing it was so weird because u can for sure hear me speaking to my sister and we speak loud so I’m not sure why she just opened the door anyway, when u can hear people in there I was naked putting a dress over my head and I turned around but only saw their shoes, she closed the door but I went to get a different size and noticed a lady one of the employees keep staring at us and when I looked down ti her shoes realized that was the same person that opened the door and it was so off pudding the way she kept staring, please educate your employees to not open the dressing room while costumers are in there is rude, it was a short gray hair older lady wearing a colorful dress and...