GameStop — Local services in Akron

Date Dec 16th 2015, about 12:30pm

My advice is to go elsewhere if youre not a very patient videogame guru. Very disrespectful staff to the point of being incompetent and unapproachable.

The story:

Went to buy Xbox package for my disabled cousin. Clerk pressed us to pay more and buy sony but Im not rich so spending twice as much on the PS3 wasn't feasible. Instead of abiding by my wishes, he continued to espouse the benefits of the PS3 and denouncing the xbox DIRECTLY to my cousin. This of course caused problems with my cousin and I which of course took time to resolve. Our lack of knowledge of the games seemed to annoy him as he was extremely condescending when asked about game types. Eventually we were actually afraid to ask him for advice. Finally, at least 4 times I requested an A/V jack cord and not the HDMI cord (used to connect the console to the TV). He ignored me when I asked him to double check it was correct before we left. Ultimately I had to spend 3hours dealing with this guy because he A) pushed a more expensive and attractive item B) gave us slow and insulting answers to questions and C) wouldnt double check the items we wanted were offered.

I usually like Gamestop stores but I will never go back to this one. Its tough working for minimum wage but the clerk and store manager need to ensure a basic level of customer respect and service is given. It is apparent that this is not a priority to this clerk or...

Tried to call and see if I could order a game to pick up in store same day around 11/27 and had no luck reaching an associate. The coupon was only applicable for a purchase pick up in store. The price of the game online was listed cheaper then picking up in store so I was seeing if they would make an adjustment. I called about 13 different times and an automated voice said the associate was busy helping others. Drove 10-15 minutes to the store and when I called the store number from my phone it said the same thing after several rings (this was done in the parking lot of the same place) when I went into the store no one was inside. I let the associate know I tried to call and that I didn’t think the phone lines were working because no one picked up and he didn’t respond to this almost like it went right him. He let me use $5 off coupon in store (which was for online orders placed for the story only . But some acknowledgement or a response to me trying to reach the associate...

Be careful here. They CHARGED my account for a console they didn't even order. Then, they stopped answering the phone after giving me the run-around a few times. So I had to to waste an HOUR of my time in person (in an empty store) to finally get an update and refund on my non-existent order.

All of this should have been handled over the phone the first time I called and expressed concern. They should have called their warehouse to check on the order without me pressuring them to do so in person. Sure enough, my phone number was written down next to their phone when I came in. Maybe that explains why nobody picked up?

I even reached out to their corporate customer service which was of no help at all.

In the end, I have a feeling I'm going to end up at the bank to dispute the charge anyhow. Do yourself a favor. Forget about the good days of GameStop. They are done. And for a very good reason. Go literally...