Xfinity Store by Comcast Branded Partner — Local services in Alameda

If they tell you to call someone to have something added to your account after you leave because they're having technical difficulties, have them call before you leave and deal with "tech support" so you leave with a device that's ready to go. Don't let them push the work off to you.

The people working in this store were friendly and they accepted my modem trade in and got me new equipment. But they weren't able to add it to my account for some reason and sent me off with a phone number that was not actually helpful. I spent 73 minutes on the phone with customer service, who lied and said they were technical support, and then couldn't set up the hardware as promised. I had to rearrange my next day for an appointment that they then called the next morning to fix over the phone at an inopportune time so they could cancel said appointment.

There's no way to tell the store they gave me the wrong phone number and made my day miserable unless I drive 30 minutes back to them, so I can only hope they see...

This Xfinity store deserves absolute applause! Especially because of Martin, Veronica and Jada. 👍

From the moment I walked in, I felt genuinely heard. They didn’t rush me, didn’t throw generic solutions at me. Instead, they listened carefully, understood my concerns, and offered exactly what I needed.

What really stood out was how effortlessly kind and upbeat they were. They had this energy that lifted the entire room.

I noticed that everyone who walked out of that store left with a big smile (including me!) and that’s not something you can fake or force.

I truly hope Xfinity recognizes the kind of value these people bring to the team. They’re not just solving problems, they’re building trust, one customer at a time. PROMOTIONS...

Had to switch my wifi to Xfinity due to my area and it’s supported coverage, I was expecting another headache with doing so, however, Marie at the store made it super quick and easy, she makes sure to do things right the first time and puts the customer first. You can tell she knows what she’s doing and genuinely cares for the customer. What a great first impression for...