Panda Express — Restaurant in Alameda

First thing we see is food on the counter. The server picks it up with her bare hands and drops it into a different food. Then uses a spoon to get it out of the other bowl. THEN. We get to the counter. She grabs the wrong food. We tell her that it’s the wrong food and point to our food. She (we didn’t realize) rings up all three food items and we pay for all three because the screen doesn’t show us our order because she clicks away from it. (I don’t think she did it on purpose but it still happened) then she starts packing up our food and grab the man’s food (which multiples times we said “that’s not our” “we have the two bowls” and “we didn’t order that” we tel her that’s not ours for about the 7th time and she goes (and I quote) “did you know you paid” we say no. I then ask “can we get a refund” she LITERALLY shrugs and I say “no sorry imma rephrase that. I would like my refund” she then rolls her eyes. Sighs and asks the man (who’s food she charged us for) to pay us in cash for it. We’re like no???? Are u kidding give us a proper refund. (For like 3 minutes she’s talking to like a manager or something ) then they get keys and open the register and give us the cash for his food. We didn’t get the tax back for his food. We have cash we didn’t want because no one uses cash anymore) and they were rude.

I’ve never written a bad review before but this was...

I got to this location 15 minutes before closing. All I wanted was orange chicken and honey shrimp. Panda Express was almost out of all but 2 dishes (there was 1 or 2 pieces of protein in the other trays). It took a few minutes for me to get served, then the person serving me ran to the register, before scooping my food, to fix the order of another customer that they had messed up. She sent someone down to add more orange chicken to his already full order, nearly finishing the second to last remaining entree BEFORE I got served. I finally get helped again (by now im googling to see if anything else in Alameda is open at at 9:20pm). I ask for the scraps of the orange chicken and the scraps of the honey shrimp, which barely make 1 order. They add my rice, I pay and attempt to leave. I'm 5 steps from the door when the cashier screams at me to come back. She then opens my box to check that my order was not switched with the only other customers, HOWEVER she does this with her bare hands that were just touching money. How gross! I don't expect much from Panda, but to mess up 3 orders in 10 minutes and starve out a customer just to add extra orange chicken to another customer's order (presumably as a peace offering), then to contaminate my food with dirty hands...

I was in line today, and the guy in front of me was ordering, and my order was already done. So, I went ahead and was ready to pay for my order, and the cashier was raising her voice being rude, saying I needed to go in the back of the line when there's a whole line of people behind me. I go behind the guy who was still ordering, and the other employee tells me; is this your order (to which she was referring to my prepared order) . I said yes, and then I went to the cashier, who was the one who was telling her fellow employees that I was cutting in line and needed to go in the back of the line. I stared her down, paid for my food, and I put my hand out for her to give it to me. She gave it to me without a word. Only for her to realize that this dude (that I went in front of) was still waiting for his order to be ready and that she was the one holding up the line for everyone else to just wait on him to get his food. She didn't have to raise her voice and act so unprofessional. She could've said it calmly and told me to wait for the guy in front of me or rung me up since he was still waiting on his order, even after I was walking out of the restaurant he was...