Alba Nails & Spa By DMV Albany — Local services in Albany

I want to start by saying I will admit that I may have not been the easiest client. I do not get my nails done often and so I wasn't exactly sure of my options or exactly what I wanted. However I feel like part of their job is to answer my questions about the services the offer and help me find what I want. They seemed to be over booked and we're rushing. I was very clear that I did NOT want acrylic. I asked about different gel options. Christy (I believe) began answering my questions then when Nikki (I believe) came she took over. I explained to Nikki that I do not want acrylic and was trying to find out my options. She explained that what I was getting, (I was under the impression that it was not acrylic) was more expensive and quoted me $62. I agreed. Next we talked about nail shape. I said I wanted almond but I want them short. She expressed that it wouldn't look right if I got that shape too short. When she showed me the length I said I think that's still to long she said no worries I'll file them. She filed them again and showed me again. I said that I felt like they were still to long and if going shorter was going to ruin the shape then to go rounded. She started filing againg but quickly and left them uneven and still more almond shape and still too long. At this point I didn't want to say anymore as she clearly wasn't listening and was in a rush. Oh and she did acrylic when I stated multiple times I did not want acrylic. I am happy with the color and holographic powder but that is all. They are also pretty thick which is why I didn't...

My nail tech was amazing. I was doing chrome on some of my nails and one nail was giving her trouble. She tried patiently several times to fix it and didnt have any luck. She called the younger lady that sits at the front and asked for help. This lady was rude and condescending and tried to blame the nail tech for not knowing how to do it correctly. When I told her the issue, she then said I was being picky and once she sealed the nail it would be fine. I tried to explain again and she would not listen to me and just kept blaming the nail tech. I told her it wasn't my nail tech that was upsetting me it was her, so she left and immediately went to her station and started playing the victim to the other clients and co-workers, then started speaking so that i couldn't understand her. When I told my nail tech that I knew she was talking about me so if she could please speak English so I could understand her, my nail tech confirmed that she was talking about me. Upon paying for this horrible customer service they tried to defend their awful behavior. I told them that I don't appreciate them talking about me and was asked how I knew they were talking about me. Total high school drama. Once I walked out, they began talking to the other cuatomers about me so I returned and told them that I was right there and could hear everything they were saying. Needless to say, it was the WORST expierence I've ever had getting my nails done, and will never go back...

I just want to mention I am the nicest person, I never cause problems. I called to see if they would fix it and she agreed then called me back yelling at me and defending the tech. Who does that? No someone who is professional, that’s for sure! I think they know they messed up and just don’t want to fix it. I understand them being busy which is why I didn’t mind waiting even though I made an appointment but if you don’t have time to do a good job on my nails then don’t do it, I would or rather waited longer to get someone who could focus. That’s ok though, I will find a better nail place! Customers beware!

I have been here 3 times. Other experiences have been great but this last time I went in, I believe it was the manager that helped me. She was distracted the whole time, even while the drill was on my finger nail. She did a horrible job filing my nails and didn’t even have my wash my hands and get the dust off before painting them. She neglected to file my actual nails underneath all the way off. She also rounded my nails when I had squared and told her I liked the shape and length how it was. She painted them so sloppy and fast that she didn’t end up painting the whole nail. And lastly, she left the ends of my nails unpainted so I asked her if she could paint them and she had the nerve to yell at me and tell me next time tell me before, we don’t usually paint them afterwards. Such an all around horrible experience! Won’t...