Kimbrell's Furniture — Local services in Albemarle

First, I want to say we LOVE the loveseat for my hubby's man cave. This was supposed to be a good experience, but unfortunately it was short lived due to damage to the front door frame. I took pictures of the damage as well as videotaped the delivery guys struggling to fit the loveseat through the door. I had to suggest the chair to be disassembled for an easier fit. I can't believe they didn't consider this .The one star is how it was handled on the management level. The moment the drivers left I called to inform that there was damage to the frame, I was told to send pics and there will be communication as to the status. There was a text later that afternoon that she will be in touch as soon as she can. A few days later I hadn't heard anything, so I texted, there wasn't a response. Therefore, I called and spoke with the Manager today (1-26), she quickly tells me that she sent the information to "corporate" and it's in their hands. It would've been nice to have that communicated to me. The demeanor on that call was curt and dismissive. Suggestion to Management, communication is key and if you don't want to have the awkward conversation it's best to be kind, professional and over communicate when there's an issue. Remember your store isn't the only business providing furnishings. We have been faithful Rooms To Go customers for over 20 years. Kimbrell's could've been our go to as well. After this experience...I...

The manager at this location was awesome! She was very polite and helpful. We were looking for a sleeper sofa and have been for a few weeks.we did shop around and found this location and we are very pleased with the customer service we received. This will definitely be our store moving forward. I would also like to mention a couple of the other teammates spoke to us during our visit. And that did not go unnoticed. I love my sofa and your company is very fortunate to have the staff at this...

Oh what a bad day I had. Just one busy day. I needed a bed ASAP! It was 15 minutes to closing and the staff at kimbrells was able to help me get a bed. They was patient with me. I was upset because I was trying to go to bed before work and it broke 😕 WHAT? 🤣 They allowed me time to do an application and wait for approval last minute! I was very appreciative of those staff members. Thank you ladies, you saved my day although I couldn’t get it that day. I knew I was able to have a bed when I came...