Club Pilates — Local services in Albuquerque

I was a dedicated Pure Barre client and was very happy with the studio. Unfortunately, they closed in November so I had to move on and find another studio. I then stumbled onto Club Pilates. I had expectations that the classes would be challenging like all the Barre and Pilates classes that I have taken in the past. I’ve been practicing Pilates for over a decade and have a reformer, barre and chair at home. Here my list on the Pros and Cons

Cons Beware of contract! They lured me into signing a 3 month contract prior to trying a class. They had an excellent sales staff that was very convincing that I would be getting an excellent workout and would be happy. I tried classes for a week and was very disappointed. I would recommend reading carefully prior to signing. Do not skim the contract and sign. I would go month to month. I would never sign a contract for 3 month auto-renewal. You may think your saving money but it may end up costing you more.

Not a barre workout If you are looking for a barre workout this is not the place. There are no free weights in the beginning of class. There is no such thing as “shaking” or muscle endurance. They didn’t even have a plank or push up series.

Location It’s not close to the highway and it takes some time and gas to travel to class every day.

Not challenging If you never done Pilates and don’t work out too much this is the place for you! I don’t think it would be good for clients who work out religiously. I wasn’t getting a fullbody workout so I landed up going to two studios.

Fee’s If you don’t cancel within 12 hours’ notice they charge you $10 dollars. This can add up! You must sign up to hold your spot because space is limited. A person assumes that they will be at class and life happens and you can’t make it. Most studios have a 2 hours grace period of cancellation. 12 hours is a little extreme. In one month I got charged an extra $20 because I didn’t cancel within the 12-hour period. Wellness portal fee is $30 charged when you first sign up. It basically a fee that enables you to use there Pilates application. Why? Should a client have to pay for this? $100 cancellation fee if you’re on contract.

30-day written notice of cancelation If you’re on auto-renewal you pay until 30 days has lapse. You have to go to the studio in person to sign the cancellation agreement. They don’t have an e-sign or take emails for cancellations. The signing maybe postponed because you have to go in person. Why?

Cost The cost is affordable for Pilates classes so that’s a plus which was around $145/ month. It costed me more money because I was having to go to two studios to get an effective workout therefore $236/ month. There was an $100 cancellation fee. The time and gas traveling to studio. The 12 hour late cancellation fee which in December was $20.

Pros Clean Sanitary Friendly instructors Cost is affordable for...

I recently signed up for the top tier membership at Club Pilates with high hopes of enjoying a consistent and fulfilling workout routine. However, my experience with the club has been far from satisfactory. While there are a few positive aspects, the overall service and policies have left me disappointed and frustrated.

One of the major issues I encountered was the significant delay in scheduling my first workout. It took nearly two weeks for me to secure a session due to a backlog of appointments. This delay caused me to lose out on valuable workout time during my first billing cycle, which was disheartening.

Another point of contention was their cancellation policy. Club Pilates has a strict 12-hour cancellation rule, which requires members to pay a fee if they cancel within that timeframe. However, on several occasions, I received notifications of class availability with less than 12 hours notice, sometimes as little as 6 to 10 hours. This made it nearly impossible for me to adjust my schedule accordingly and avoid the cancellation fee. In one instance, I received notice at 9:08 p.m. for a class starting at 8:00 a.m., I was in bed during the notification leaving me unable to attend but still being charged for the cancellation.

Adding to my frustration, the club's communication was lacking. Despite their classes starting as early as 5:30 a.m., I was only able to reach a live person through their customer service line at 7:00 a.m., after leaving a message earlier that morning. The delay in response time and the inability to resolve the issue promptly left me feeling unheard and frustrated.

Given the one-sided nature of their policies and the unsatisfactory communication, I made the decision to request a full refund and cancel all my future classes. It's disheartening to have to discontinue my membership, especially considering that there were a few great trainers at the club. However, I cannot support an organization that fails to prioritize the needs and concerns of its members.

If you're considering Pilates as a fitness option, I would recommend exploring alternative studios or clubs that offer a more reliable and member-friendly experience. While Club Pilates may have some positive aspects, the overall lack of organization and customer-centric policies make it difficult to justify continuing my membership.

Natalee, did the very best job that she could do but unfortunately due to their one sided policies her...

I would advise against joining Club Pilates as it appears to be a scam aimed at taking advantage of people. I was a member for almost 9 months and experienced several issues. In addition to the monthly membership fee, they charged me twice $10 and once $15 for canceling my class. When my family came down with the flu (common cold) on the morning of my Pilates class, I called to inform them. They assured me it was no problem but later billed me anyway. When I called to dispute the charge, the person I spoke with was incredibly rude and demanded medical evidence for a refund.

A few months prior, I canceled a class 11 hours in advance and texted them to let them know my child was sick. However, they still charged me $10. It took me a week to get a refund after showing them documentation of my child's emergency visit. Looking back, I should have canceled my membership then and there.

As a full-time student and employee with a child and no other support, I found it disappointing that a women-owned business showed no sympathy. I recommend joining a yoga class instead, which provides exercise and mindfulness at a price without extra charges. Please be cautious as I feel that Club Pilates takes advantage of others and has no understanding that...