Flying Star Cafe — Restaurant in Albuquerque

This store is starting to decline rapidly. They do not value customers. Especially when it’s customers that order online or through DoorDash or an online service. Here is my experience. I ordered food on Sunday because I was feeling a little bit under the weather. Normally it would not be a big deal. But not taking accountability for doing something wrong is concerning. And furthermore a manager that doesn’t want to acknowledge that employee is being rude or disrespectful is even more concerning. I ordered food through DoorDash. They got my order wrong. They didn’t include what I paid for with the original order. So I had to call DoorDash to have them re-order my food because I wanted what I paid for at the store. When the Dasher arrived, they messaged me and stated that an associate or someone at the store told them that I would have to pay extra for an item on the receipt. I told that Dasher that I want my item that I paid for originally. And that it is not my fault that they made my item incorrectly. I then called the manager to explain the situation to him. To let him know that it is not OK for an associate to be saying things like that to the Dasher to reiterating the message to me. It’s unprofessional, and I am not the one that did my job incorrectly at that restaurant. I am, including what the Dasher had wrote me. So there is evidence. Because the one thing that the manager did say is that he did not want to assume that one of his associates said what was said. I let that manager know that I did not tell that Dasher that and DoorDash did not tell that Dasher that. Meaning that it had to be one of his associates. And then just because an associate has been there for a long term with the company automatically gives them room to be disrespectful to a paying customer is rude. All I told that manager after he did not want to talk to his employee with having better manners, when serving customers to maybe reiterate, that and stop being rude to customers, especially paying customers. But the manager did not want to listen. He did not want to listen with reason and he does not want to manage his employees. This restaurant does not take accountability when they do stuff wrong and furthermore. They are going to treat you in a disrespectful manner. Even when they were the ones that made the mistake to begin with. Mistakes are fixable when you take accountability. But being rude and disrespectful and not taking accountability and possibly gaslighting, your customers is your character. Great job on how you guys run your facility. I...

I tried again... I will mention the positive first. Friendly staff, good location, and nice outdoor dining area this is consistent. My visit on 9/27/18 was not appealing and very costly for what I received. I met my wife and daughter there and ordered myself an omelet for breakfast. The restaurant was not busy at all. The few patrons who were there had been there for a while and no line for service. After leaving the order taker which was a pleasant experience I sat with my number and tray. 20 minutes later my omelet arrived which I would call maybe 4 small bites they might have used an egg and a half. The omelet had a piece of green chili turkey sausage which was slightly larger than the size of a quarter and bell pepper like a sprinkle of confetti flavorless. The omelet and sausage might have been 2 ounces at most. The 2 slices of toast was well over double the size of the meal and flat and dry plus undercooked cold french fries. I was served salsa which I put on part of the omelet. After one small bite which was about 1/3 of the omelet I noticed immediately a very strong effervescence which caused me to immediately search for a napkin to spit it out. I notified the staff immediately telling them what happened they thanked me and I was glad to be helpful in hopes that no other unsuspecting customer would deal with the same experience. The staff who were busy chatting behind the counter offered me some Tobasco and nothing more. I was hungry so I ate the few nibbles on my plate that the salsa hadn't touched and left. The remainder of the day I was sick. My experience at Flying Star was an outrageously tiny meal which was almost comical for the price paid would have been much more satisfied with half a cliff bar) plus food poisoning to top it off all for $15.21 ($13.21 for omelet and $2.00 tip paid in advance) I don't usually write reviews but couldn't let this one go it was absolutely flagrant. Good customer service to the customer should never feel self-serving in favor of...

At the Juan Tabo location, I went with friends to get a bite to eat, as flying star was a place that accommodated my dietary needs. I ordered a side of rice and a side of quinoa. My quinoa came out very salty and buttery, and so I told the server I wanted both sides plain. He took both the rice and quinoa, to be safe, and came back less than five minutes later saying they remade a new batch of quinoa with water not butter. I tasted it, and it tasted the same; buttery and salty. I had a friend taste as well to be sure and they confirmed it tasted buttery, and not at all like plain quinoa. I just gave it back to the server. I tasted the rice, and it was very dry and cold; seemed to me like they gave me the same exact rice and quinoa as the first time. I asked for a refund on my sides. The manager came out with a receipt, did not look at me, and said they refunded our whole check. The manager DID NOT apologize, and did not care I left hungry which ruined my night with friends. I have had similar issues with the Nob Hill location where I had to send back a plain buddha bowl three times! The tofu burnt, rice undercooked, and terrible. The manager did apologize, but the cook had an attitude and acted like the food was perfect. (The rice even hurt my jaw it was so undercooked). I've had similar experiences at the menaul location as well. Tonight takes the cake with that manager's attitude. I stated out loud tonight at the Juan Tabo location after I sent back my food that Flying Star had been going downhill. And another customer turned and agreed with me! Stating that they had to send back their food and so did another table. I used to love Flying Star. But now I cringe at what might be next anytime anyone mentions going to Flying Star, and I no longer promote the restaurant to people that live here or visitors. I say it is now a waste of time and money.

I did contact flying star directly weeks ago and have yet to...