Staples — Local services in Albuquerque

One of the worst customer service experiences I've ever seen. Never going back there. First off, I had gone here the week before to ship something. I spent 10-20 minutes in line without being greeted or talked to, with serious understaffing. The guy who helped me was nice but I was not able to ship because the UPS charge was $25 for a .75oz package and they do not match USPS (no big deal) so I left. Went back the next week to print a few copies for a party. I called ahead to check on their pricing. I hung up after 8 minutes on hold. Tried back two other times. Hung up after 3 minutes on hold each time. Went to the store and got in line with two people in front of me. I showed up at 12:30, pregnant, with four children under 6. No one greeted me the entire time or asked if I needed help. There was one somewhat sulky girl working the whole print center (which is about 1/4 of the store size) with no other help. I waited and waited, two people got behind me in line, one other had been waiting in the store for a total of five people in line. Not once did any other employee show up to help or assist. The one employee working spent 15 full minutes making cuts for a customer who had been there 30-1hour. I heard the hold tone for a caller for at least 15 minutes while I was there. When the customer whose had waited so long went to pay, the employee overcharged her by $7 dollars. The customer explained that she does this same exact printing on a regular basis at another staples in town for X price. The employee explained that their machine wasn't cutting properly so they had to make more cuts then she requested (without consulting her). The employee "graciously" offered her to only pay half of them which was still way more expensive. The customer explained that she had specifically told her which cuts to make and she had ignored it and it wasn't fair to charge her that extra price. The employee sulkily called a manager over and explained. The manager was extremely rude and rushed and said she should have placed it as a rush order. She explained that she does this regularly in ten minutes time at another staples. The manager explained that because of how their machine is they had to cut it a certain way and he refused to make her pay less than half the cuts. Then he left with no apology. After this I was helped in five minutes time and when I got in the car to check the time it had been 45 full minutes and my now cooped up children had missed nap time and all fell asleep in the car which offset our entire afternoon. Very upsetting to not have in tune staff and rude management who does not vouch for a repeat customer who has been waiting an hour and is...

I've been a manager in retail, restaurants, bars, and numerous other businesses, and honestly I'm not sure why/how so many people are giving it 5 stars... Let me start by saying I do not have a vehicle, and walked two miles to this location. Been there twice in the past week, neither time did any employee ask me if I needed any assistance or make any attempt to be positive or helpful. In fact on my second visit, upon entering I was yelled at by an employee to leave my personal bag (backpack) OUTSIDE the store and that they would not be responsible for it. I asked if I could leave it by the counter where I could see it as I went down the aisle to get the one item I was there for, and the employee continued to yell and shout, obviously not hearing me, about leaving my personal belongings outside the store and that they are not responsible. FINALLY the guy heard me, but after I put my bag by the counter and walked away, proceeded to talk trash about me to the cashier, who was the only decent employee on my previous visit. Does the staff also yell/scream at women entering the store to leave their purses (personal bag/belongings) outside as well? The store looks run down, a lot of shelves are empty, and products on the shelves are in damaged boxes. Given how I was treated, its obvious that customer service is not a priority for this location, and that their staff operates on outdated, BIASED, and OFFENSIVE Loss Prevention standards. 95% of the customers I saw there were making copies, not interacting with staff, IF I were to visit again, it would probably be to only make copies, the only clear way to have a good experience at this location, only I wouldn't be allowed to bring in a bag to put my copies away...

Let me preface this by saying that I have worked retail. I have worked in customer service. Did I ever have a terrible day at those jobs. Yes. Of course. But one thing I didn't do was to be terse, dismissive and condescending to a customer. Today I popped in to purchase a toner cartridge for the printer at work. I found what I needed and took my place in line. There was one person in front of me. There was only one register open, but soon a guy came to open the other register. He basically gave me a heads up kinda thing. Didn't greet me with a smile, didn't say hello. Squat. He asks me straight up if I have a Staple account. I said no, I didn't believe my boss had an account. He said I could put the phone number into the keypad. I said that I didn't even know the number to the office (I work in a warehouse, and nobody ever calls the number there, so I don't know it) and I'm the only one in the office. So he rings up the printer cartridge, I pay and then he prints out the receipt. The receipt FOR ONE ITEM, was 27 inches long. As I took the receipt, I said "I'd like a longer one please" and I smiled really big and laughed. I wasn't being condescending in any way. He snarkily responds "Well if you'd had an account it wouldn't have been that long." REALLY?? Wait. It's MY FAULT that Staples feels the need to print out five coupons, which I am NEVER going to use, in addition to a one item receipt? This is wasteful. And this dude needs a sense of humor, but more importantly, he needs to learn better customer...