T-Mobile — Local services in Aldine

The store manager Fernando was AWFUL. There was an issue with my daughter phone which turned out to be a hardware issue. Fernando said that since it wasn’t under warranty I had to purchase a new phone….. no other Options. I spoke with T-Mobile and there were other options, Fernando was just trying to make a sell…. Which I am assuming is to make a store quota. We have been with t- mobile 17 years and he is the most incompetent store managers I have ever met. Everything isn’t always about trying to turn a profit.

Update: I went to t mobile again after having to advocate for myself with corporate. The T-Mobile store then refused to give me the phone that I had to call instore and get myself. There only job in the store was to switch out my phone and to serve as the middleman. I asked them to please call corporate for me. They seemed confused. How dare a customer try to resolve an issue themselves. Instead they proceeded to give me the run around again and again. This time Noah was manager. The response below from management about hey…. Reach out so we can talk is all fake. If so, the sub par management team could have resolved the issue yesterday. A customer should not have to pay for another phone when their phone says “ network error”, obviously the network is the issue. Your company is the issue, your store is the issue, you and your management team is the issue. Do not spare me with the whole we care about customer service bit, because you don’t. The phone should be replaced, which you won’t do. So why would I contact you? So you can tell me I’m sorry this is our policy…..and then to try and make a sale? Your weak unapologetic attempt to resolve the situation means nothing as this could have been...

I walked in knowing what I wanted I just needed a good Agent to help me …… soon as I walked in Monica at T-Mobile greeted me with great positive energy was absolutely fantastic! I already knew which phone I wanted, but she made the process smooth, professional, and even fun with her great attitude. Her trustworthiness and attention to detail stood out she truly went above and beyond. I saved so much money because of her!!! Answered and explained every questions I had even if my question was small even gave me suggestions to make sure I maximize my saving by getting rid of things I didn’t need or use anymore.

What I also respect is how this particular store; their whole team supports local small businesses by allowing them to promote their products near the store giving them recognition That kind of community minded approach speaks volumes about their character!

Thanks to Monica and her team for making this such a positive experience....

I am very disappointed in the service I received from tmoblie today after being a customer for years. I went into the store to ask what my options were to repair or replace my Samsung A11 which was not allowing me to connect to the Tmoblie network at all. I was not able to text, call, or get onto the internet. I asked to speak to the manager who was there in the morning and I explained the issue I was having. He made me feel like as a woman I didn't know what I was talking about and he said,"the phones are perfectly fine." He became rude when I explained I didn't want to continue to pay for a phone that was not working at all. As I asked about other options He continued to say the phones were fine and this was a "one out situation" in his words. He never looked at the phone or even asked to see the phone or the problems it was physically having. I eventually said thank you and walked out and drove to...