Batteries Plus — Local services in Alexandria

Awful customer service!!! Let me just say a positive, the fact that this store has every type of battery for anything you can imagine appeared to initially to be a gem. It was our first time evening knowing of the store's exsistence.

My husband and I went to purchase a battery on yesterday, what started out to be good, ended not so well. After spending $120 for the battery, there were two gentlemen in the store assisting us. i inquired about wheither or not they charge for putting the battery in, because neither my husband nor myself would be able to. For one of associates assisting us, it was time for him to go home (very vocal about it) in front of my husband and I. Once they went to install the battery in our truck, one of the associates indicated that we would have to pay for the installation. I'm saying, I number one inquired about any additional costs. #2 I'm sorry but why didn't you tell us that when we paid for the battery? As opposed to when you are in process of installing it?

Newsflash, you do not tell customers after the fact, about any costs. It is the responsibility of the people working in the store to let your customers know. Well, needless to say , I was unhappy not only that they said nothing during process of us looking for the battery, but all the way to the actual sale. One of them proceeded to argue their point of why they didn't mention it, because I did not ask. And the other gentleman assisting him, had a horrible attitude about the situation overall about how I was wrong because I didn't ask. Both of them were extremely defensive!! And when I asked why they were arguing with me, he said wouldn't you argue your point if a customer was wrong? Really sir ?? Where do they do that?? Where is the accountability here? Your error you eat the costs. Period. Your job is to provide a service for your customers, we all make mistakes , no problem. But please don't argue with me (the customer) and try to justify your point and the nerve to be defensive like it wasn't your responsibility to let a customer know ahead of time.

The overall point was that one of the gentleman wanted to go home. And was training the other associate. And not to mention they appeared to not know what they were doing by not using the correct tools. We had already been in the strore about 45 mins prior to the time he stated he was supposed to go home (at 6 pm). And the store wasn't closing until 7 pm. It is not my problem that it was time for you to go home. Personally I don't even think you should discuss that in front of a customer!! How rude!! Never again! And I absolutely will tell everyone I know about this experience at batteries...

Don't go to this store for any reason. They are inept at best. I asked them to fix my charger port, they said it would take about an hour and half. Then they said they needed 2 more hours. After that point, they said the phone broke. Upon further questioning, the technician said he broke the phone. "Let me get my manager." There was about 20 minutes of scrambling and then they said they were going to find a part from another phone. That took about 2 more hours. I sat there waiting for some explanation, something. After the next promised time came and went, my frustration blew over and I asked for my phone back. They put it back together with the home key busted and without a working charger port. Hey, how about a refund for wasting my entire afternoon? Also, it's clear if you don't have the coupon for the discount on the repair, they will not tell you about it. And they want your email, but say "we don't share info, we are just a franchise," which makes no sense if you think about it. I learned all this because I sat there for 2 hours (!) waiting for my phone to be repaired. Terrible! Get it? Don't go there.

I mean it, they will break your phone....

How many employees does it take to successfully change a watch battery? 3!

Guy 1- very friendly but put the wrong battery in my watch (Came back later the same day)

Guy 2- friendly, changed the battery but couldn't properly close the watch so handed it to Guy 3

Guy 3-unfriendly but was able to close the watch. Returns watch to guy 2. Guy 2 hands me back my watch.

But wait! Now the setting mechanism is too tight to set the time! Guy 2 hands my watch back to Guy 3 who pulls out his pocket knife to pry the timing mechanism til I audibly GASP

Guy 3 sits back down with proper tools and opens watch back up and adjusts how the back lays so now the timing mechanism is able to be pulled out to reset time.

Guy 3 is consistent. Consistently unfriendly. No apologies. No thank you for my patience. No assurance he hadn't damaged my $800 watch.

Go to a jewelers to change your watch batteries. This place may to other things well. But changing watch batteries is not...