Ulta Beauty — Local services in Allen Park

I really hate to do this but I had such a bad experience at this location On December 13th around 5:15pm. I walked into the store right after coming from work because I was looking for nail Polish. This store is the closest one to my house so I pretty much know where everything is located. Once I walked in went straight to the nail Polish I was greeted by an associate. This associate talked to me for about 5 minutes while I was looking at the nail Polish. This was no issue but I did feel like she was following me a l bit as I walked around the store. But truly thought nothing of it because she seemed so nice. She was called over by another person in the Store to help them find something. And that's when I was able to look and find the items I came in for for about 5 minutes. I then went over to the hair section to look for some oil. I noticed that she walked past the aisle I was in and looked down it. Again I thought nothing of it but did think it was curious that there were 2 other people in the same section of the store and she did not approach them nor speak to them. Again I looked for my items picked up the items I was going to purchase and went to the front. Once I got to the front I was waiting in line behind 2 other women. I noticed that with the 5 minutes I was waiting in line that other people had come into the store and were in the same section that I was but she never went up to those people she walked right past them. At 1st while I'm in line I wasn't going to mention this to anyone at the store. But once I realized that she only approached me and only started talking to me in the store is when I realized she was singling me out. I made my purchase and after asked to speak with a manager. I let the manager know that I felt very uncomfortable and that the associate was very aggressive. Essentially I explained to her that she was customer servicing me but I felt singled out because she did not do it to another person in the store while I was there. The manager did apologize I truthfully just felt more embarrassed than anything that the situation happened. But once I got in my car and started thinking about it, it started to really bother me. So I decided to go ahead and write a review because I've never had this happen to me at this location or any other location. But it does seem from other reviews that this doesn't occur to certain individuals at...

I've been a customer at the Allen Park Ulta Salon on and off for six years now. In between, I have had my hair done on business trips, at some 'prestigious' salons in primarily Oakland County, and with the exception of one salon in an EU country, my experience at the Ulta Allen Park Salon is overall the best. Throughout those years, I have gone through three hairdressers only due to their having left employ (in fact they relocated elsewhere). Regardless, I am still very happy with my new hairdresser, and the high level of service at Ulta. Most notable is that I have NEVER had any unnecessary treatments, styles, or suggestions given to me, e.g. at a well known salon of which I will not mention here, one hairdresser went ahead and cut my hair against my wishes (even though I begged him not to). My hair is still recovering - basically he 'hacked' it into different lengths...and I am still recovering from it. No one at Ulta has ever suggested nor done to me ANY service I did not want, and they always try very hard to get the EXACT color that I have wanted - always.

I also would like to mention that although a 'corporate' salon, the company makes a tremendous effort to continuously train the hairdressers in new techniques, products and makes sure to keep the staff current with their knowledge.

My biggest complaint regarding Ulta is that The Keratin Complex made by Coppola is no longer carried and this puts me in a position where I still need to go elsewhere to find someone to do this straightening procedure. I have tried 4 other types of Keratin straighteners - Kerastraight, that is used at Ulta is a waste of money, since it does not straighten very curly hair very well, and leaves a fair amount of frizz by the third day.

Otherwise, for color, styling and professional treatment, The Ulta located in Allen Park is a very professional enterprise. I have learned my lesson, and I will stay with them for all my color and styling needs so long as I live anywhere in THE...

I've been a high paying ulta customer and member for 10 years now. I have to say. I have been so disappointed my last 3 visits at this Allen Park store. I've had very rude customer service. Especially from a guy named Silas. He seemed like he was in a bad mood and didn't want to be there. I came in on my Birthday. I was in a great mood! I spent $58.00 and asked for my free birthday gift. He was giving me an attitude for no reason at all. He said that I need the email. Well Ulta never sent me an email. Fluke thing. I get them every year. I said well I didn't get the email. He said well I don't know what to tell you. $58 dollars. I asked him to ask his manager who happened to be standing right next to him, and his manager told him to tell me to call Ulta customer service. Why didn't Silas know this ? Long story short. I called customer service and they sent me my birthday email. Silas gave me the harshest attitude and nearly ruined my day. I complained to the manager how he was treating me, and all he said was that he will talk to him. Hello??? You need to apoligize and accomodate your customer. I was very disappointed in the manager as well. I received no apologies from either of them. I would have rather had an" I'm so sorry" rather then a few lousy make up samples. Never again will I visit this store. People need to put a smile on their faces and serve their high paying customers rather then give attitudes. That's all you see now a days...