Best Buy — Local services in Allen

The following was my experience at Best Buy purchase on 4/5/2025:

The store was supposed to open at 10 am. I reached the car park at 9.45 am and waited but the gates were opened at 10.05 am

The staff including the store manager lacked courtesy. This word did not exist in their dictionary.

I am a handicapped 73 years old man. I requested a motorized chair to browse their gigantic store. The store manager said they don't have it. On inquiring the reason she said "this is optional. We are not mandated to have it". She pointed out to a manual wheelchair that was very shoddy and I was not able to operate it. There were at least four customer service agents observing me scrambling with the wheelchair but none of them offered help.

I had no other option and I showed the item that I was looking for on my cell phone and a person brought it and took me to the register. This individual on the register again had no courtesy. He looked extremely tired and kept yawning while serving me. I asked him whether or not he had his morning coffee? "I don't drink coffee" Then you probably did not have enough sleep. No apologies on his behalf.

My overall experience was extremely disappointing. I expected that at least store manager will show some courtesy.

4/8/2025 8.36 pm update

The BestBuy has not contacted me regarding the above incidence. I would like them to contact me immediately. I am not able to connect with Best Buy via social media.

4/13/2025 update I received the following message from the store manager on 4/10/2025:

Mr. Rifat Naghmi

I am sorry to hear about your dissatisfaction during your last visit to Best Buy in Allen. I will definitely look into the wheelchair and see if there are other options for us. In regards to your sales person, I will make sure that they are aware of how they were perceived during your visit. Please feel free to reach out if there is anything we can do to gain your business in the future.

Eva Idels

General Manager | Best Buy #1780

190 E. Stacy Rd Bldg3000| Allen, TX 75002

My response on 4/10/2025

Hi Eva

Good evening

Thanks for your email. First off, I would like to make sure are you the one whom I was referred to by one of your staff regarding the motorized wheelchair and you told me in a very discourteous way that you are not mandated to have a motorized wheelchair? If I am guessing right, I was greatly offended by your encounter and I noticed that you quickly stepped away from the scene. This is highly disrespectful if this is the kind of courtesy you show to your customers as a manager.

I can clearly see how your behavior reflects in your other employees where none of them assisted me when I was not able to operate the manual wheelchair. Additionally, your sales person served me yawning in succession.

Honestly, with the language used in your email I don't think Best Buy is genuinely concerned for this event. The language that I see in your email is "I am sorry" instead of "I apologize" and "making aware of how the sales person was perceived" instead of reprimanding him.

If you want to make things right, as a courtesy, I would like you to issue me a full credit on the item that I purchased on that day ($234.00). Additionally, I would like you to assure me that moving forward Best Buy would provide better customer service training to ensure that staff are respectful and helpful.

Thank you and I'm looking forward to hearing from you.

I haven't received any response as of today (4/13/2025). Again, I would like to mention to Best Buy management that I am not a social media person and if you would like to communicate with me my email is the best route that you have on...

DO NOT ORDER STUFFS HERE. If I can rate it 0 star there'll be no single star.

I'm in need of a new laptop. On Wednesday evening (6/5/2024) I saw they have this laptop in stock, ready to be picked up the next day (6/6/2024). So Thursday morning (6/6/2024) I placed the order. This store is 40 min away from where I live, but it is the closest store that "said to" have the item in stock.

I did not expect to have it on the same day. At the time I placed my order (Thursday 6/6/2024), I was planning to pick it up on Friday (6/7/2024). But until Friday (6/7/2024) afternoon I still did not receive anything (expect ads) from them. I called this store once Friday(6/7/2024) morning, they said there's a hold in the account for payment, so I contacted my credit card company and assured that the transaction was approved, waiting for Best Buy to accept it. Then I called the store the second time, they said that the system needs time to process it.

Well, I waited for another day until Friday (6/7/2024) afternoon after work, still nothing besides their ads coming into my mail. So I decided to drive there and check it out, even though my office is another 20 min from my home, the opposite direction to this store. So it was nearly an hour-long trip.

In store, they went through my order, then checked with people back there, said that my laptop was already there in truck, but waiting to be unloaded and proceeded by the system. At that time it was about 18:30 pm, Friday 6/7/2024. They advised me to check back later, they closed at 21:30.

So I left for about two hours and went back around 20:30 pm, Friday 6/7/2024. They told me the laptops were still being unloaded, this process may continue until 0:30~1:30 am the next day (Saturday 6/8/2024, the same day I finally cancelled the order and write this absolutely negative review).

Well, now is 14:40 pm, Saturday, 6/8/2024. I called the store about 40 minutes ago, and that's the call that made me decide to cancel the order and write the review.

On the phone, the guy told me that the item in store was damaged, and new items will be ready next weekend (6/15/2024). ARE YOU KIDDING ME??? Where are the laptops that should be ready for pickup today?

So here are some points I cannot accept: If no item is available on the day they promised, why they indicated that it is estimated to be picked up on that day? If they cannot guarantee to have the item ready, why they promised me to have it the next day? Remember, they "promised" me about that! If the item is unavailable, why didn't they notify me?

THIS PLACE SHOULD BE...

Hello. On 1-14-2019, I entered the Best Buy on Stacy Road in Allen Texas. My headphones have expired. I had intentions of purchasing a new pair of headphones. I selected my headphones, and proceeded to the checkout counter. I had a very friendly cashier. I checked out, then proceeded to the customer service line. I was the only one in line. The manager then approached. I asked for assistance on how to pair and operate the headphones. He asked another associate named Sarah, to assist , me. Sarah said, “have you ever used it before”? I replied, “no”. She then said you’ve never owned headphones before? I said I had. She said I told her otherwise. I said you asked if I have ever used “it” meaning those. If I had, I obviously would not be reaching out. She was adamant about her questioning. I just wanted help. I politely, explained I had never used these headphones. She turned around handing the box she just opened containing the headphones, to her manager that had just given them to her to assist me. I asked what was happening and she just walked by and refused to speak to me. I asked the manager what just happened here. He said what can I do for you? I asked did you just see what just happened? He said she needed ”some space”. I said can you please just return the item. He refused. He said you have to tell me what’s wrong with them first. I asked can I speak to the manager, it was then he informed me that he was the manager. I asked to speak to another manager. He said there is no other manager. I asked if there was another employee that can return these for me? He said no. There are no other employees that can do returns. I asked a nice young man that was an employee if he was witnessing this as the manager was yelling at me. I was polite throughout this whole transaction. Currently, the manager is in possession of my item. I do have the receipt. I reached out to Best Buy via telephone. The representative stated I have to travel to a different location, tell the manager on duty to assist with my return. My questions are : Is there a sign or area that honors and tells the guidelines of employee “Safe Spaces”? Is there only 1 manager on duty? What reasons are valid for a return? The manager was demanding explanation for the return. How do I get a refund?

I was polite at all times. I am requesting assistance on how I can merely have an employee issue the return. Again, the manager is in possession of the headphones and will not issue a refund. Currently I am...