Geek Squad — Local services in Allen

Disappointing Wait and Communication Issues

My experience with Geek Squad for a recent kitchen range repair was extremely disappointing. It took close to a month to get a simple burner issue fixed, riddled with communication problems and scheduling delays.

Here's what went wrong:

Multiple Appointment Cancellations: My appointments were canceled a total of 3 times without any notification from Geek Squad. Each time, I had to call them myself to find out about the missed appointment. Parts Availability Confusion: I received the replacement part for the burner directly 3 days before my first scheduled repair appointment. This raised a red flag, as it seemed the part shortage excuse for the cancellations might not have been accurate. Unwieldy Scheduling Window: The initial appointment window spanned a massive 12 hours, from 7:00 AM to 7:00 PM. The night before, a text message narrowed it down to a 4-hour window, which is still quite large. Last-Minute Call Before Arrival: Even with the 4-hour window, Geek Squad called me to inform they would be arriving 2 hours earlier than the designated time slot. This lack of precise communication caused major inconvenience. Overall, the entire process was frustrating due to the long wait time, lack of communication about cancellations, and inconvenient scheduling practices. I would strongly advise Geek Squad to improve their internal communication and scheduling system to ensure a smoother and more efficient repair experience for their customers.

Note: If you are considering using Geek Squad services, I recommend being very clear about your expectations regarding communication...

I was very disappointed in Best Buy’s Geek Squad the day I went to see them. I have many DVDs and video tapes that I love to watch. After approximately a dozen years of using the nice VCR/DVD machine, the video section stopped working. After discussing what I should do about it, I chose to buy another one, knowing that it’d be used. It worked great for several months, then the DVD part stopped working. I looked online at who might help me repair the DVD player, and Best Buy was listed. I scheduled an appointment online for 11:40 AM the next day. At that time I walked through their front door carrying the VCR/DVD player. A nice employee greeted me and I told him my issue. He directed me to the Geek Squad. A young woman asked if she could help me. I told her my problem. She looked skeptical and said the player was outdated and they couldn’t repair it. I explained to her that I had used the internet to find a place to repair the DVD player. She walked behind the curtains to ask someone else. A guy came out with her and said they didn’t work on those anymore. They were obsolete. I told them that I was aware that people watch digital movies and shows now, but I did not like the new way and I needed my player repaired. I was told they couldn’t help me. I added that Best Buy came up in the internet as a place I should go to to fix my problem. I...

Terrible service took my iPad keyboard cover in for service. Apple support said they would replace it based on my description get to the store in the lady says it can’t be replaced due to it being considered customer damage when there was no damage whatsoever on it.

Didn’t try to escalate or help just told me I was out of luck. Don’t waste your time they don’t stand behind Customer service or willingness to go above and beyond bunch of useless teenagers that just don’t care. Not just the teenagers that run this joke of an operation, but obviously the managers don’t care either as there is no response from any of these one...