francesca's — Local services in Allen

I hope I can give -ve rating. I returned my order on 25th day after purchasing and store associate said the return policy has changed to 15 days and returned my money in merchandise credit. After 2 months I tried to use and it says invalid gift card. I called customer service and asked about it and they said it’s already been used. I told her that I just scratched off the pin to use and how can that be used without pin. She said the store might have given me a used one. I literally don’t have return receipt because it’s over 2 months and I feel like I’m robbed. They can’t see anything from their end about return. How can a business that’s everywhere can’t have the purchase and return info? Customer representative said she doesn’t have a ticket number created but she will call me back once she hears from her lead lol. I have no trust in...

You are losing customers because of making masks “required!” I saw so many people walking in and walking right back out because they didn’t have a mask on! They were going to other shops at Watter’s Creek that don’t “require” it and spending their money! People are sick of it!! Masks are a JOKE and NO ONE, including your employees wear them properly!!! They are doing NOTHING!! If you want to wear a mask because you think it protects you.... wear a mask! You will not get my business because I won’t be told what to do! I will shop...

There was a sweet, Beautiful young girl that helped me yesterday named "Amazing Grace".🦋 She was helpful, didn't act bothered, and radiates Joy. I had my g-daughter that had never been to this store before and it was for her Bday. She is 13 going on 14. When you are kind you never know who is watching you. My young gdaughter may get a job someday because of a "Girl like Grace". Also her Grand-Mother just might be writing a kind review. Customer service still matters. #alllivesmatter God is always...