Sara's Bridal Boutique — Local services in Allen

If I could give less than one star I would! This experience has been nothing short of a nightmare. I never imagined that I would be scrambling to find a solution just five days before my wedding due to the incompetence of a business I trusted. I strongly urge any bride considering this boutique to think twice, actually let me think for you. DO NOT DO IT. Save yourself the heartbreak and stress—choose a boutique that values its customers and stands by the quality of its work. The boutique assured me that alterations would be made using the same appliqués to extend the back, my straps, and completely make my veil. However, after six visits and just five days before my wedding, I find myself without a wedding dress, as the alterations turned out poorly and were not executed properly. I do not even have a veil made and the material they used for my back is a completely different color and is not at all the same material of dress. When I contacted the owner, he informed me that the dress was “wearable”. After spending over a thousand dollars, I would expect more than a wearable dress for my wedding day. When I attempted to contact the boutique to express my concerns, they never returned my phone call or multiple emails to resolve the issue. I was quoted $800 dollars for the wonderful alteration job below! We have been lied to on several ocassions about this boutique, first being that they were going to obtain the same material as my dress from the Designer, Stella York. Second that they were going to make the alterations not even noticeable, which clearly below they are. Third, that the owner was Sara and when we asked for a refund for this dress, she informed us that she is not even the owner, that this unprofessional gentlemen named Ed was. They never once contacted me to tell me that my original purchase and vision that Sara promised was not going to be able to happen. I even called and walked into the boutique several months before my wedding to confirm that the material was ordered and everything was going to be ok. The receptionist Susie on two different occasions promised us that it was ordered and it was ok. She even wrote down a note to confirm with Sara that the material was ordered. Yet again, no one mentioned it was not ordered or not possible. They proceeded on with the alterations. When I asked if it was going to look like this, I was told by the seamstress that they would add a bow or a trendy piece of material to hide the matter. To top off the professionalism, When I walked in to talk to who I believed was the owner, their receptionist’s face dropped and she immediately ran to find Sara without welcoming us into the boutique. She proceeded to say, “they are here!”. If they truly believed my dress was “wearable” and “beautiful” why would they greet us like that? STAY FAR AWAY...

DO NOT GO HERE! Horrible customer service and treatment of their customers.

My sister in law shopped for her wedding dress a year and a half prior to her wedding at this bridal shop. They told her when purchasing that they could complete all the alterations needed to the dress, including closing the back, straps, and making a veil. They did not follow through with any of these promises following the purchase. Despite multiple dress fittings and conversations assuring her the dress would be complete, she frequently got told they could not do her alterations, order the fabric or do what she asked, even after agreeing to it. The seamstress charged $800 for alterations in which were not complete to the brides satisfaction, the fabric purchased did not match the dress, and straps and a veil were not made. Thus leaving my sister in law days out from her wedding without a dress. When this was brought to the managers and owners attention, there has been consistent lack of accountability and consideration. Despite many attempts to reach the company, the response was often that a refund is not possible and her option is to take the dress home or continue to work with the seamstress on fixing the dress: as the wedding is now they are now refusing to continue to work with her. There has been no care from any one at Sara's Bridal as to how this has affected the bride and what she has asked for. This has now resulted in her having to purchase another dress from another shop. Sara's bridal has not been kind or helpful in navigating this horrible experience for her and for the one day she should feel the most special. No refunds or options to satisfy the bride were given, thus causing more stress for her. Do not shop here as they do not care about you or your experience and only money.

I personally contacted other boutiques for her and as they are persistent on not rectifying the solution and your experience just over the phone has been...

I was debating about posting this but here it is: I went to Sara's on Saturday November 10th (not for me but for my best friend who is getting married). We called exactly one week ago to schedule an appointment and the person who we talked to said they had basically all day open for us to come in and try some dresses on. We decided that we would like an appointment for three o'clock. The lady said that would be great and she would see us then. The bridal party had several appts that day for other bridal related stuff but we arrived five minutes early so we could get everyone there on time. When we walked in, the associate was helping another bride and her mom with dresses. She addressed us asking us if we had an appointment and we said yes. She walked away from her current bride and went to look at her appointment. She saw that we did have an appointment and she said that they were almost finished and we could look around. We started to look around but became very uncomfortable because we felt that we were crashing and disrupting the previous appointment. We were looking at dresses in the back corner and seeing that there weren't many plus size dress to try one (there was only one in stock). The associate checked in and said what were we looking for and tried to communicate with us but couldn't. She told us that maybe "we should go somewhere mainstream like david's bridal to figure out what sizes the bride and the bridal party are. But definitely come back once we know what we are and shop from them." I asked her out right if she could size the bride (not the bridal party) at that time or when she was done with the current bride. She said no because she doesn't do that. But you work in a dress shop for bridal and it's one of the most important part of the wedding day and you don't size.... We left after five more uncomfortable minutes and we won't be back. If i could give it ZERO stars I would. No person should feel...