Wild Bill's Tobacco — Local services in Alpena

I have tried on multiple occasions to submit a jpeg formatted photo as proof of my military id so I may claim a 10% discount on my tobacco purchases. However for some reason my id submission is not being accepted. I have written multiple emails to their website but never receive a reply. I even had the store manager and one other employees send them emails to inquire about this matter and their emails are never read or responded to. As a result of not being able to claim this 10% I am losing approximately $5.25 on every carton purchase. And I have made many many purchases over time. I am a disabled veteran who is on a fixed income and the savings is very helpful to me. It’s ok it’s time to take my...

Won't be doing business here again. Asked for a specific item which the woman said they did have. (They all look the same but ohm's are different.) Used one of a 4 pack and realized she gave me the wrong one. What irritated me the most is when I went back to tell her she gave me the wrong one, she explained, "oh we didn't have that size". Next time you might want to tell the customer you don't have that particular one in stock and ask if you would want a different one, instead of selling me something I wouldn't...

Every time I go into this location I am greeted so kindly. Lacy and Amy went out of their way to find me the product I needed as it was in Totes that just came in on recent truck and this was just before closing time on a busy day. They are all kind there and customer service is high on their agenda. Being a manager myself for 25 plus years it is a nice change compared to the rest of the local businesses, By far the best Wild Bills I have been in. Again like to give a High five to...