AMC DINE-IN North Point Mall 12 — Local services in Alpharetta

The chairs are very comfortable. That is all I can say that was good. Oh yeah, the movie did not skip or anything. Beyond that, this was a huge disappointment. We spent more than $20 per ticket to see the 3d showing of a movie last night and planned to eat at the theater. The online menu looked appealing. Mistake. First, there is no table service. You order food at a counter upon arrival and it is delivered to your seat later. OK, fine. If you want beer or wine or some other cocktail, you have to go to the bar at the opposite end of the theater and carry it up yourself. There was no one at the bar and two people behind the counter. Even so, they were busy speaking to each other and ignored us. One left the counter and the other went to the back room next to the bar, emerging after about 30 seconds with some kind of box. He then looked past us to his colleague and actually shouted something to him. At no point did anyone make eye contact. He then went back to the storeroom and was there for about a minute. We asked "is the bar open" and he said "yes" but did not come out to serve us. A full minute later, his colleague returned and immediately went back into the storeroom. We asked again if it was open and the second guy finally looked at us and asked us what we wanted. Ugh. We bought two glasses of wine and two cups of ice water. No beverage carriers were provided, so we went with loaded hands to find the right theater. Wish we had looked at our ticket stubs, but we had full hands and figured that someone could tell us where to go. First staffer we saw mumbled something and started walking away. We said, "it is OK to tell us you don't know, but please don't just leave us here." He said to look at our tickets. Come on. We found the theater and our seats. After a few minutes our food began to arrive. (1) avocado crab sushi roll - smelled funny. My wife took a bite and said, sorry, I just don't care for it. I ate one and the rice was very hard - maybe prepared the day before? Sloppy presentation and not that tasty, so we set it aside. Then they delivered our "caprese flatbread." This turned out to be a basic cheese pizza where the wedges were re-arranged into a long shape and packed into a box. When delivered, the box was dirty and the contents all sloshed to one side. I showed a staffer and he apologized and told me someone probably dropped the box. Wow. They brought us a new one. If you like cheese pizza it is probably fine, but don't expect flatbread. the salad was fine, if a bit overdressed.

One final annoyance - if you recline the comfortable seats, a low glass barrier in front of you obscures the bottom third of the screen. Ugh. We will not be returning to this...

AMC North Point Dine-In Theater – A Plot Twist We Didn’t See Coming

My husband and I used to be frequent flyers at this theater. Date nights, new releases, popcorn in one hand, soda in the other—AMC North Point was our go-to. But then life happened, and we hadn’t been in about 8 months. We returned recently, full of nostalgia and excitement… only to walk into what felt like the season finale of “The Decline of a Dine-In.”

Let me walk you through this cinematic tragedy.

My husband tried to order wings—because wings and movies are a love language—and was met with: “Our fryer is broken.” Okay. Not ideal, but we’ll pivot. I go for the fallback classic: popcorn. “Our popcorn machine is broken.” I wish I was making this up, but nope. No fryer. No popcorn. At a movie theater. It's like going to a gas station and being told they’re fresh out of gas.

Still trying to salvage this experience, I head to the soda machines. Imagine choosing between several sticky, questionably wet machines that look like they’ve been in a food fight. I picked the one that looked least haunted. I press the button. Soda starts flowing. I let go… and it keeps flowing. So I scramble to the next sticky station and—bless it—it worked slightly better. We now have drinks! Victory? Kinda.

Off we go to the theater itself, where the next surprise awaits: heatwave mode. As soon as we walk in, it feels like we’ve entered a sauna with stadium seating. The girl next to us said she told the manager it was burning up in there. His response? “Yeah, the AC doesn’t work.” Bold choice, AMC. Bold choice.

At this point, I was expecting a raccoon to stroll in and start watching the movie next to us. Thankfully, the film itself was great (thanks, Hollywood—you’re doing the heavy lifting here).

So, to sum it up:

No wings 🍗

No popcorn 🍿

Malfunctioning soda fountains 🥤

Broken AC 🥵

And vibes that scream “we gave up”

Dear AMC: You have a great location, and people want to keep coming. But you’re gonna need more than just a good movie to keep the seats filled. Time to call in a team that can actually fix things—and maybe mop the floor while they’re at it.

Until then, we’ll be streaming at home with popcorn that, shockingly,...

Yesterday was my 45th birthday on 7/11. I decided to take my son to see a movie at 1 pm. Purchased tickets and headed to the concession stand to order gourmet popcorn. I asked the short and stout young white lady that I would like to purchase gourmet popcorn. She said, sorry we are out. Please come see. So I followed her and looked in the container they were holding the gourmet popcorn which consisted of like 10 popcorn kernels. She said I can sale you that. I told her no and said I would like just regular large popcorn. She then proceeds to get smart and say well we have two sizes, which one you want. She was really loud trying to explain to me they have a regular and large in front of the other guest like I was slow. In which she didn’t understand or was trying to be nasty because we just stopped talking about gourmet popcorn. I was trying to tell her that I just wanted a plain large popcorn but used the word regular. She handed me my popcorn and said nothing else. She didn’t give me a receipt or say enjoy the movie. She was very rude and seem like she didn’t want to be there. AMC this behavior is unacceptable. Also the popcorn was at least 2 days old. Customers are paying top dollar for popcorn. Old popcorn and bad customer service is not good for this business. I’m a shareholder and see why sales are down. Due to this experience, I will not be back at this location. Mgt you need better training on customer service and how to provide quality food to customers spending almost $40 for a movie. The whole movie experience was awful.Very disappointed customer.:( also our seats were broken and...