Jared Jewelers — Local services in Alpharetta

Went in store 11/9 to purchase a setting I found online. I already had a .8 ctw, and this setting showed online it held a .68-.83 ctw round brilliant stone.

Lejla told me they had to order a size 7 and resize (+$75) and setting the stone would run $59. I went ahead and ordered it bc this ring was exactly what my gf wanted. Two days later and with a $25 off coupon, I realized online you can indeed order a size 6 setting without purchasing a diamond online. So I'd also save on needing needing to resize but had to place a second order that evening.

Fast forward Nov 16, both orders arrive in store, and I even have a tracking number for the size 7. I go in store to pick up the size 6 and return/refund the 7 yesterday afternoon, 11/17. First, a man named Roosevelt, along with Leah, tries to up-sell me on setting the stone for the size 6, stating it's too big and will cost $209 to set it. Then, I come to find out the size 7 I don't need, cannot be found in store, where it was delivered the day before!

I get an apology but they should be able to cancel the order, whether they lost it or whatever. I didn't need it, and was told I may have to return to the store...no thank you.

I called my credit card company today to refute this charge as there is absolutely no reason they can't refund the order they've apparently lost. Jared has also lost a customer...I don't need to be told they don't have my order or can't cancel something they lost. This is inexcusable shoddy service from day 1, initially lying and saying I needed to resize a 7 to saying the stone doesn't fit and finally "losing" my order to...

I recently had the pleasure of working with Joe at Jared while searching for the perfect wedding ring. From the moment I walked in, Joe’s warm and professional demeanor made me feel completely at ease. He listened attentively to my preferences and patiently guided me through a variety of options, demonstrating an impressive knowledge of both the artistry and technical aspects of jewelry.

What truly set Joe apart was his genuine commitment to helping me find a ring that not only met but exceeded my expectations. He was incredibly patient, never rushing me and always providing insightful suggestions that showed a deep understanding of my style and needs. His eye for detail and passion for his work were evident throughout our interactions.

Moreover, Joe’s expertise extended beyond the selection of the ring. He provided valuable advice on maintenance and care, ensuring that my investment would be protected for years to come. His follow-up after the purchase to ensure my complete satisfaction was a testament to his exceptional customer service.

In summary, Joe’s assistance was invaluable in making one of the most important decisions for my wedding. He turned what could have been an overwhelming experience into a delightful and memorable one. I would highly recommend Joe to anyone looking for high-quality jewelry with service to match. Jared is fortunate to have such a dedicated and skilled consultant.

Thank you, Joe, for making my wedding ring shopping experience...

Me and my boyfriend came to Jared to get an idea of the type of ring that I would like in case we were to ever decide on an engagement. The sales people were nice and helpful and I found a ring I liked but never decided on a diamond of course since we were just LOOKING. They said they could check to see how much he's eligible for in case he was to buy through them . They said it would not be a hard credit check and told him what he could spend. We left and that's it. Fast forward to 2 weeks later he received a BILL for $3,600!!!!!!! Of course I called and the lady Myra hung up on me as soon as I asked her why I was receiving a bill. So I called back instantly and she transferred me to someone in billing. He said he would take care of it and as far as we know he did but MY GOD!!!! This totally spoiled the experience for us and I felt horrible! We never officially decided on a ring and never walked out with a ring so why would we even receive a bill ! What's sad is that was our first time looking! We will most definitely not be going to Jared if they are that reckless and make that big of a mistake. And it's too soon to tell if this whole thing is effecting my bfs credit but if it does by all means they will hear from us again. So don't go to Jared unless you want to be billed for things you never even purchased. Total bummer. You would expect more from a "multi billion dollar company"....