Burton Jewelers — Local services in Anacortes

I am writing this review for locals to advise them to NOT go to this shop. I dropped off both my engagement and wedding ring to this jewelry shop four weeks ago to get the size adjusted. They told me that they would do the adjustment and call me back to pick them up and that it would take a maximum of 1.5 weeks. I patiently waited three weeks before I called them, assuming they were backed up on orders, but found out that they have not even proceeded with the order. My rings are unique in the fact that they are a blended material of silver and gold and when I called them, they told me that they did not make any adjustments because they couldn't get a proper reading on the material and that if they were to proceed forward, there was a potential that the rings could break. I advised them not to proceed with the order and that I would come by and pick them up. I went to the shop the following day but was told that the jeweler still had them and that I should again wait one more day to pick them up and that they would call me when they came in. I waited yet another day and received no call. I then called them and the lady told me that they must have forgotten to pick them up from the jeweler and that they would not be going to meet with him for another five days and that I had to wait again for another week before I could pick them up! It has not been four weeks since I dropped off my rings and there is another week minimum before I get them. When I dropped off the rings I had a bad feeling about the place; I should have trusted me gut. Now I am thinking that they either lost my rings, broke them, or are just absolutely terrible with customer service. I adore my rings and I would love to be able to wear them ASAP. I WOULD NOT advise anyone to go to this shop. The customer service is terrible. They do not stay true to their word. Most importantly, it has now been a month and I have not received my rings when they promised that it would take a maximum of 1.5 weeks. DO...

During a quick weekend trip to Anacortes, my wife and I stopped by Burton Jewelers. An adorable, family owned and run shop right in downtown historic Anacortes. My wife found a sterling silver ring with a Diamond solitaire and I ordered a custom ceramic wedding band. Living nearly two hours away (in a MUCH bigger city, that you've heard of), Phil at Burton was fantastic to deal with. Patiently discussing with me sizing strategies for my ring (have been wearing silicone bands for a decade). He took his time, and showed great care as we discussed, and I evaluated the minutiae of my purchase decision. No detail was too small for him to display great care and expertise in guiding me to my final selection. Zero pressure, but great care and expertise were on obvious display. So I ordered the ring to be custom made, which would take weeks.

Very organized and detail oriented; he stayed in regular communication with me regarding the status of my custom order on a more than weekly basis. After it arrived to him, Phil conducted a full quality inspection under a loupe, a microscope, and with a micrometer, to ensure it was up to his standards. He then was able to ship my ring to me in a VERY secure, sealed package. Though ordered sight unseen, the ring is fantastic! It fits perfectly (exactly as he demonstrated in the shop) and actually had better finishing than the demo model. How often does that happen??? Can't say enough good things about Burton. Friendly, competent, professional staff. Though I interacted primarily with Phil, everybody there was very warm and friendly. Eager to help and bringing friendly banter as my wife and I perused their shop. You should feel very confident in giving them...

I have been a customer here for 10 years. Though I regrettably don't live in Anacortes anymore, when visiting there this past summer, I dropped off my 25-year-old wedding ring for repairs -- serious repairs -- because I trust Phil Burton, Jr. I won't go anywhere else.

My ring is best described as a 'trinity ring' because it is 3 bands in one. All of the many stones are pave' set meaning they are individually inlaid into their respective prongs. In addition to having a missing diamond, the prongs were worn down and there would be a continuous, ongoing danger of losing other diamonds because of the inability of the short prongs to hold the other tiny diamonds in place.

Bob (the goldsmith) and I discussed both doing the work and not doing the work. Choosing to do the work because of my sentimental attachment to my wedding ring, I trusted him to advise which prongs should be rebuilt so as to lessen the danger of losing more diamonds in the future. The more labor, the greater the cost.

Burton's does not do work quickly. I always wait longer than the estimated time to get my jewelry back. However, because I trust them to get the job done in expert fashion the work is worth the wait. If there is a delay that is becoming unreasonable, Phil usually adjusts the price on the backside and undercuts his original bid for the work, not by a lot but again, enough to reward me for the delay.

In the final analysis, I have always been satisfied with the work and service performed by Burton Jewelers. I also want to give a 'shout out' to Anna Maria, a young woman perfectly suited to customer service. She listens well and then soon after my phone call gets me an answer to the question posed. Well...