They claim fame on customer service, guess customer service took the night off when I made a reservation. I submitted two different reservations as the first seemed not to submit. But two separate emails hit my account stating success with my rental and an representative would be in contact soon.
So half hour passes and I decide to phone being they close at 10:00 and I’ve been done this road with Enterprise, Hertz, and Avis representatives. The agent answered and in short said, there are no vehicles -sorry about the email confirmation but there no cars, phone tomorrow for help.
Mind, it’s 8:30 in the evening, leaving an hour to find a solution to my false online reservation. Anaheim Rent A Car please retrieve that customer service statement claiming 100% customer satisfaction to 99% . You easily just dropped the ball and lost a $800.00 sale.
Keep up the...
Read more1st Time driving in California was a learning curve but once got the hang of it all it was a dream. ( apart from middle of LA at night LOL ) We hired a 12 seat mini van from Fernando and he was absolutely fantastic and such a nice chap. The van was great to drive as we headed up to San Luis Obispo for a couple of days stopping by Solvang and Santa Barbara on the way back. The rental process was a breeze, no issues at all... it was a case of theres the keys, this does that that does this...off ya pop !!! Van was left on hotel car park and collected by the rental guys when finished. I would not hesitate to use again on our next...
Read moreWe took a weeklong vacation to Disneyland and had a blast. But my all-time favorite ride was that sweet little Mustang convertible from Anaheim Rent-A-Car! We drove it to San Diego to attend my nephew's wedding. I wanted to make this trip exciting for me and my wife and, MAN, did Fernando ever deliver! We cruised that pretty pony on I-5 with the top down like a couple of teenagers on a joy ride. The quick, courteous and personable service was impeccable. If you just want to get from A to B, take a shuttle. If you want to make it special, call Fernando at...
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