Verizon — Local services in Anderson

Do not go here for ANY service unless you want a hassle with "bait and switch" tactics. Already a long time Verizon customer just needing to upgrade two iPhones. Sales rep tells my wife that since we are buying two phones that it is buy one get one half off PLUS that he can include an IPad for $11.99. She says that sounds to good to be true. Sales rep says "nope promotional deal, no strings attached" ( that should have been the sign something was wrong). Wife confirms verbally multiple times that the total price for the IPad is only $11.99 and that we don't have to add a line....naturally she says sounds good to me, make it happen. Fast forward 4-days later.... she receives notification that the iPad is actually $370 and that the $11.99 was "sales tax" (although it doesn't compute correctly). She also finds out that she was charged full price for both phones! A trip back to get the BOHO in writing to ensure we receive the credit for the iPhone on our account and another trip to return the bogus offer iPad plus paying a $35.00 restocking fee.... well let's just say my wife learned a very valuable lesson. Hope you don't make the same mistake by going here,...

Staff is very friendly, however the customer service is not the best! They talk fast, confuse customers and no real explanation of prices, products or services. They added accessories to my purchase without any discussion or my knowledge! Yes, I would have needed it but they still didn’t even give me an option. No options for any budget friendly accessories, really…not many options at all. Extra charges that I have never seen with other cellular companies. Charges that should be a part of customer service, not extra, especially when you are spending way over $1000.00. I felt it was more about the selling their products, “big sales”, then...

I came in to replace my shattered iPhone and Billy Barrios was incredibly helpful. He walked me through the entire process and gave me every option possible for the deals that were currently being offered. He was patient and kind and incredibly knowledgeable. I was in that store for 3 hours due to how indecisive I was and how much I was buying and he was patient the entire time and it did not feel like it took that long. Thank you Billy for making an experience that is typically frustrating and difficult into one that was fun and...