Geek Squad — Local services in Ankeny

When it comes to technology, trust is very important. Unfortunately you cannot trust anything that they say. I called to explain our situation over the phone and was told one thing and one price. When we drove 40 miles from out of town to take it to them, we were told something much different in the store. When asked about this discrepancy they just shrugged their shoulders and blamed an out of country call center, even though one of the phone calls I made was to the Ankeny Geek Squad directly. We even talked to a a manager on our way out and explained our frustration and he again just shrugged his shoulders, didn’t offer anything for our time or inconvenience. We will not step foot in a Best Buy or Geek Squad again...

Had an appointment for a battery replacement and read the instructions before checking in. The Q/A section said they would not need passcode to phone, yet the store insists they need the passcode disabled. The Q/A states the service will take 20 minutes to preform. Store says that’s impossible it takes 2 hours. I will not shed any tears when Best Buy files for bankruptcy next time around. Should not be a part of Apple’s Authorized...

Very knowledgeable about tech/computer issues. Willing to offer advice when asked. Very courteous and despite a wealth of current knowledge about these issues, did not talk down to me. Fair pricing and...