Norton's Flowers & Gifts — Local services in Ann Arbor

I tried to send flowers to my girlfriend who was in town for business and got very sick. I was not aware that her room was under the name of a colleague, and in the confusion, the delivery man called her, and even though she verified her room number, he told her it didn't exist, and that she would have to come down to the front desk. When she said that she couldn't because she was sick, he sarcastically asked if she needed an ambulance and then hung up. When I called the store to find out what happened, they claimed that he had actually been asking if she needed medical attention. The fact that he hung up immediately after asking or that he did not, in fact, call an ambulance, didn't seem to register. While they did apologize about the mix up with the room, they refused to consider the possibility that the drivers comments were anything but well-intentioned. They were very polite, but I felt like they basically just dismissed my side...

So, I ordered a small bouquet for my daughter’s birthday on the day before ( since she lives around the corner from this shop) On her birthday, the aforementioned bouquet never arrived which was disappointing as well as embarrassing…when I called the shop to enquire, I was given the ‘I know nothing ‘ response from the shop and the pass-the-buck instruction to the HQ shop in the next town where upon I received the same treatment…I persevered and upon enquiries to the on line network in Arkansas was able to find out the Norton Chelsea shop didn’t have the product so just cancelled the order…No phone call…no text…no email….apparently they think operating in a slovenly fashion is acceptable in the emotional communication business…It is not…customers rely on florists to convey congratulations as well as condolences and a breech of this trust is totally unacceptable…take your...

I live in Florida & just had flowers delivered to my grandmother in Ann Arbor for her birthday today. I put the order through before they opened, was given a confirmation email & then received an email stating they had been delivered at about noon today. It was quick & easy & I'll be calling her this evening to see how they looked. Perfect for those who live out of town & need to send flowers to a loved one. UPDATE: She did recieve them, was so surprised, and absolutely loved them. She doesn't have a cell phone so was not able to send me a picture, but said that they were beautiful. Thank you for helping...