Ragstock — Local services in Ann Arbor

Went in for the second time in the past two weeks and had a HORRENDOUS experience! I was trying to purchase a jacket (on 25% off rack and my friend purchased the same one the week before at 25% off) as well as a full-price onesie with a 25% off coupon.

The cashier did not scan the coupon and when she said the total, it was for both items at full price so I asked if the jacket rang up as 25% or not which was immediately met with an attitude in her response “NO the jacket isn’t on sale.” I told her it was on the sale rack, and that my friend had just purchased it in silver last week on sale, but that if it was full price I’d like to use the coupon on it. She got extremely annoyed and said “you can’t use a 25% off coupon on top of a 25% off discount, that’s not how it works”(which isn’t what i asked to do). She the stormed off saying she “would see” if it was on the rack or not.

She came back and stood about 10 feet away telling her coworker (cashier 2) “the jacket is NOT on sale like I already told her, but she’s saying her friend bought it on sale or something”. Cashier 2 tells cashier 1 that “I’m not just going to let her pay whatever price she SAYS her friend paid without a receipt to prove it, so does she have one or not?”

I turned and repeated this to my friend who I was shopping with and cashier 2 immediately stormed over and said “UM EXCUSE ME?!” so I told her that I was repeating what I heard her say and she then told me again “yea well if you don’t have the receipt we’re not just going to give you the jacket at whatever you’re saying she paid for it, that’s not how it works honey” (SO condescending). So I say “for the record I don’t know why I’m getting so much attitude right now for trying to ask a question” and cashier 2 tells me that “I don’t have an attitude I’m ALWAYS like this, this is how i am” and turns to cashier 1 and says “don’t worry it’s just because you’re an angry black woman”. At this point I am LIVID because nothing could be further from the truth, my frustration at this situation had absolutely NOTHING to do with anyone’s race, which I said, and EVERYTHING to do with how unprofessional and rude both cashiers were being.

So now cashier 1 is walking away with the jacket I want to buy so I say “I’ll still take the jacket” and cashier 2 snatches it and stuffs it into my bag super aggressively and repeats the full price total. So again I asked “can I use the coupon then if it’s full price?” and cashier 2 rolls her eyes, says “yup” and starts punching keys on the computer and again says to cashier 1 “i know you didn’t have an attitude, it’s just because you’re black, an angry black woman”. I again said “seriously that has absolutely nothing to do with this interaction and YOU are the one who brought it up and keeps mentioning it.

At this point I left the store and my friend finished the purchase for me while both cashiers continued to talk about how racist and rude I was, and cashier 2 mumbled something about the interaction resulting from the fact that she was trans (also had NOTHING to do with it). As my friend was leaving the store she heard them making loud comments about how rude and awful we both were.

TERRIBLY...

honestly pretty good in my experiences, but i do have to take 2 stars off. i’ve read some reviews about “rude” staff but they’re just fine if not kind and outgoing. i really like the idea of this store but unfortunately their clothes could be better. while the new items in the front of the store are very affordable, they have very poor size range. the vintage items in the back have much better inclusivity but unfortunately are very overpriced. yes, it’s curated so it’s more convenient than a thrift store for finding unique clothes, but at the end of the day they’re still charging new prices for used items. the final thing i really wish they would change are the fitting rooms. they’re really small and dark and are fitted with cloth on a shower curtain rod instead of a door. it’s just uncomfortable to use them. overall, i think this place is cool and worth a visit, but i wish they would make some improvements to the store and ragstock...

Employees should learn to keep their political views to themselves and not get confrontational with customers with opposing views with themselves. I wore a Irish shirt in the and was verbally assaulted by a British employee who in all other places and by most other people would have lost it on a middle of Sunday in a argument. Instead realizing I live in the United states and have a right to my own opinion respectfully told the employee to please stop harassing me and he kept verbally insulting me, poor performance from the employee and poor performance of a business to hire a individual who csnt keep their opinion to themselves. It's a shame to because I have done a lot of business so have my classmates and friends but after this ordeal I am sad to say I will no longer be shopping here. I live in American not the UK where it's ok to belittle the...